Agents' Newsletter

Starting from 10 August 2020, the new function is easy and simple for you to forward the redeemed e-vouchers through the sharing function to your family, friends or customers anytime, anywhere. You will be notified the new version is launched when log in Qclub, and divert you to the App Store for update, you can enjoy the share function after the update on your Qclub app.

 

For any enquires about Qclub, you can contact QBE Hong Kong appointed Qclub Service Vendor directly by clicking “Enquires and Support” on the app or email to [email protected] for assistance in the updated Qclub app. Please read the user guide for more details and functions.

 

2 options to solve the issue of login Qnect on Apple devices:

 

Use Google Chrome on iphone / ipad

On Safari, you need to disable “Cross Site Tracking”. To do so, on your iPhone/iPad go to settings > Safari > disable “Prevent Cross – Site Tracking” > re-open Safari to login again

 

Please note after you send any email enquiry to underwriting e-mailbox (please follow the email subject guideline above), you will receive an automatic reply with a reference ID (G*-HK*******).  If you follow up or send additional information for the same case via email, please be reminded to include the reference ID in your email subject in order to avoid duplication (i.e. a new reference ID created for the same case), so our underwriter can better manage to handle your case in a timely manner.

Please place the cheque in the correct drop-box with details of the policy (policy numbers; quotation numbers etc and your agent’s code, you will receive a cheque acknowledgment notification email after we have received your cheque in 2 to 3 working days. You will also receive an official receipt upon payment transfers. If you have not received the renewal notices or cheque acknowledgement notice, please contact your respective Relationship Manager at your earliest opportunity.

Following to the further increase of number of COVID-19 confirmed cases, QBE has continued our Work-From-Home arrangements.  To ensure we maintain our commitment to you and your customers, we have maintained a minimal numbers of employees in the office to continue the critical functions.

 

To eliminate the impact of COVID-19 brings you and your customers, you can now access our digital and technology platform anywhere, any device, 24x7:

 

• Qnect, all-in-one QBE Insurance platform enables you to do business wherever you are, it has been designed to support your growth by offering additional flexibility in how you do business and providing valuable analytical insights.
• eClaims, make your claim simple and easy. Online claim forms are available on official QBE Hong Kong website / Qtouch under Claims tab, for both business and personal line insurance products. In a few easy steps, you may submit your claim application online, anytime and anywhere, without the hassle of paper forms.
• You can also find the latest product information, company updates and insurance advice for COVID-19 on QBE Hong Kong website / Qtouch.

 

We are also accelerating efforts to increase our digital offering and will soon be introducing enhancements in QBE Customer portal, eRenewals and eClaims that will make it easier to conduct these activities online. We look forward to providing more details in the coming weeks.

According to a research study commissioned by QBE Hong Kong at the end of 2019, a significant number of Hong Kong SMEs saw weaker sales (44%) and a slowing economy (68%) in 2019, discernibly worse than their expectations in 2018 (26% and 54%, respectively). At the same time, their 2020 outlook is less rosy, with 45% and 62% anticipating mounting downward pressure on their businesses and the economy, respectively, citing deteriorating consumer confidence (63%), trade disputes (52%) and a decline in tourism (51%). Click here to read more.

 

“At QBE, we view SMEs as an important bellwether for the local economy, and the research reveals vulnerability among SMEs in Hong Kong towards the challenges of intensifying market volatility and unpredictability. With the coronavirus outbreak now adding further pressure to this already struggling sector, this highlights the importance of factoring risk management and tailored insurance solutions into your business planning,” said Lei Yu, Chief Executive Officer for North Asia and Regional Head of Distribution, QBE Insurance.

 

At QBE Hong Kong, we design comprehensive business insurance solutions to meet the needs of SMEs. We know having the right protection in place will give you peace of mind and the confidence to focus on your business.