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Agents' Newsletter

agent's update

 

QBE Hong Kong & Shanghai Insurance Ltd.

30 June 2021
Qnect | Qtouch

Promotion Campaign

Promotion Period: 1 July 2021 to 31 Aug 2021
Details: 10 Qclub points
Criteria: Each policy renewed via Qnect "Manage My Portfolio" Dashboard 
  
 

How to renew policy on Qnect? 

  1. Menu option “Policy Servicing” then select “Manage renewals”.
  2. Click “Search”: Search result will default as policy which expired in coming 2 months
    You may select “Advanced” if you want to change the search setting.
  3. Click "PDF" to view Renewal Notice
  4. At top left corner, turn on "cc me in all emails" function (if needed). You will be cc'ed in all renewal email if you turn on this function.
  5. If "Customer Email" is empty, select "Add Email" under "Action" which located on right hand side
  6. Click on "Action" again and then select "Send Email"
  7. Client will receive a renewal email
    • For Personal Product and Qnect Commercial Product: Client will receive renewal notice and payment link
    • For Non-Qnect Commercial Product: Client will receive renewal notice

For more details, please refer to Manage My Portfolio user guide 

Product

From 1 July 2021 to 31 December 2021, besides the current e-voucher offer and “Mental Health Support” support under B2C Personal Accident Protection Plus, we are offer additional COVID-19 Coverage. Please read the “Extra Mental Health support & COVID-19 cover guide” for more details.

 

 

mental health

Extra Mental Health support & COVID-19 cover

discount

 10% off 

100

Up to HK$150 PARKnSHOP e-voucher 

Operation

QBE Hong Kong licensed individual insurance agents please follow the announcement and procedures issued from Agency Compensation to complete the CPD hours reporting, and be reminded to put QBE Hong Kong & Shanghai Insurance limited as your appointing principal under E point 10 of the declaration of the licensee. Please note you are not required to pass the copy of CPD form to QBE.

Policyholders can now view their insurance policy details, download documents, submit claims, and check claims status online.

 

 

 

qchat

 How to Add Qchat 
 
Add “Qchat” +852 2828 1998 to your phone book contacts. 

For any enquiries, simply open the Whatsapp and send your enquiry to “Qchat”. Our customer service representatives are ready to answer your questions, from Monday to Friday: 9:00 am – 5:30 pm except public holiday. 

For more details, please click here.

Digital Platform

We have enhanced the Qnect menu bar for your easy navigation. Icons and menu descriptions are added to each sub-menu item for you to understand more about each function. 

 

qnect_enhanced_menu_bar

To ensure customer security and data quality, we have introduced a new HKID number validation on Qnect. Upon policy issuance during new business, endorsement and renewal, all new and existing customers' HKID number will be validated by Qnect. Only a valid HKID number will be accepted. 

For more details, please click here.

Agent Incentives Result

top-10-agent

 

million

 

QBE Hong Kong Updates

QBE Foundation Hong Kong joins forces with Hong Kong Red Cross in a challenge named "Climate Step Challenge" to support those affected by climate-related disasters. Campaign opens to public. Starting from 15 June 2021 to 14 July 2021, you will raise HK$1 to support those who are affected by the climate crisis for every 10 steps you take. Every step you take will help reverse climate change and support vulnerable groups.

 

How to participate?

  1. Record the highest number of steps you take within 24 hours by using step counter apps
  2. When you're done, simply take a screenshot of your steps record
  3. Upload the screenshot that shows your record to campaign website
You can also upload the challenge record to social platforms to share information with friends and relatives or make a donation to encourage more people to provide support to those affected by climate change. Donation methods can be found here.

The pandemic has led to a big increase in digital usage across all areas of life in Hong Kong, particularly as a result of more people working from home.

More than half (53%) of the Hong Kong SMEs surveyed had accelerated investment in digital technologies to improve efficiency, resilience and growth. The majority said they have now digitalised their business process – 59% now, up from 51% pre-COVID. Areas such as e-commerce platforms and software, employee systems and online marketing remain central in their investment planning for 2021.

Click here to find out more or watch the video about what SMEs in Hong Kong are saying during this period.
We’re here for you!


As always, we welcome your feedback. If you have enquiries regarding Qnect, please feel free to contact your dedicated Relationship Manager for assistance.