With the issuance of e-Policy Document, it does not only contribute to the environment we all live in, but our clients can enjoy the extra convenience by saving the e-Policy document electronically where they can easily refer to it whenever needed.
The e-Policy documents will be in PDF format with unique password protection (which is respective agent account number). Most policy wordings will also provide an access link for the intermediary / client. Policy documents will attach to the email (Nature listed as below) according to transaction types: New business, renewal, endorsement, cancellation and product type.
- Policy schedule – client copy
- Endorsement note – client copy
- Cancellation note – client copy
- Debit/Credit note – client copy
- Premium Payment Confirmation / Premium letter
- CI for motor
- NI for EC related
- 24-hr Worldwide Emergency Assistance Cards for some travel policies
- receipt
Following the third-wave of COVID-19 outbreak in Hong Kong, many offices have transitioned to Work-From-Home (WFH) arrangements to protect the safety and wellbeing of their employees, business partners and customers.
To enable you and your clients to conduct your daily operations with minimal impact during this period, QBE HK has extended the digital capabilities of eClaims to all insurance products.
Starting from 9 August 2020, you and your clients can use eClaims to submit claims online and can select bank transfer as preferred payment method for faster claims settlement. Claims submission can be done in few easy steps within minutes via this link, no login is required.
eClaims also offers your customer an option to send a copy of email notification to responsible agent, so you can now stay better informed and easy manage your customers’ claims.
Click here to view Frequently-Asked-Questions (FAQs). Note that your customer can also view the FAQs on eClaims website directly.
If any further enquiry, please reach out to your Relationship Manager or contact our Claims Services team at: [email protected] / +852 2877 8608
In order to enhance your customer services experience with QBE, we’ve prepared a quick step-to-step guide below:
Pay Fast, the new features is available on Qnect Agent Portal effective from 1st September, 2020, You can send a one-time payment link to customer for collecting the premium of the issued policy. It is fast to complete the payment process without filling in the payment option form. Without third party involved in processing the credit card information, customers can feel secure when paying online.
Starting from 1 Jan, 2021, please download the Payment Option Form from Qnect, if required.
Click this links to view the short instructional video which provide step-by-step guide of Qnect Pay Fast.
QBE Hong Kong won the Digital Insurance Initiative of the Year – Hong Kong Award at the Insurance Asia Awards 2020
Following our success in 2019 when we first introduced the intuitive and efficient Digital Claims platform for Travel and Domestic Helper insurance, we extended our capability to include Motor insurance, providing the benefit of an integrated digital platform to a broader group of business partners and customers in Hong Kong.
This award is testament to QBE’s achievement in continuously enhancing our claims experience through digital innovation. We will continue to accelerate and enhance our digital capability – from the Qnect platform, to eRenewals and eClaims, we will build a broader range of products and functionality. We remain committed to delivering exceptional experience and value to you and your customers.
We’re here for you!
As always, we welcome your feedback. If you have enquiries regarding Qnect, please feel free to contact your dedicated Relationship Manager for assistance.