Hong Kong Partner Newsflash

In order to overcome this difficult time together, from 1 April to 31 December 2020, for every HK$50,000 Qnect New Business GWP, Agent will be rewarded HK$500 supermarket cash e-coupon.

The Qnect Home Insurance Coverage Highlight has been put up on Qnect and B2C customer platform. Please refer to the policy wording of section 21. Temporary accommodation for specific coverage details and the limit of the benefit as specified in the selected plan under the policy. For enquiries, please feel free to reach out to your QBE relationship manager or our hotline at +852 2828 0022.

Qnect:

 

B2C customer platform:

 

We are always supporting your general insurance business to the next level. Our Personal Accident Protection Plus, with a consistent growth in the sales since launched last November, is a great door opening product to let you have an in-depth conversation with your customers. For helping you know more about the product’s features and competitiveness in the market, we would like to provide you the Personal Accident Protection Plus Sales Aid Highlight as a sale aider.

We are happy to announce the Qclub app new function experience. Starting from 1 April, all e-voucher can be redeemed and used through your Qclub app. Redeemed e-voucher will no longer be sent to your e-mailbox, you can easily check the status of your redeemed e-voucher (used or not yet used) and use it through Qclub app.

 

Please update your Qclub app on/after 1 April for the new function and read the user guide for more details. For any query, you can contact Qclub by clicking “Enquires and Support” on the app or email to [email protected] directly for assistance.

The commission table on Qnect has been updated to 2020 version. If you have enquiries, please feel free to contact your dedicated Relationship Manager for assistance.

The Domestic Helper Medical Examination updated pricing of HK$720 (identifier: QBE Domestic Helper Medicard) will be effective from 1 April 2020 to 31 March 2021.

 

 

Plan
Doctor's Consultation and Physical Examination
Medical History and Lifestyle Questionnaire
Chest X-ray
Urinalysis
Pregnancy Test (Blood Test)
Stool Routine
Complete Blood Count
HBsAg, HbsAb
VDRL / RPR
HIV I & II Ab
Medical Report with Comments
Special Offer HK$720

 

 

Appointed Check-Up Centres Please call the clinic directly for advance booking.
Hong Kong
Central	1401-1403, Wing On House, 71 Des Voeux Road	Tel: 2840 1636
Wan Chai	Rm 1109, Office Tower, Convention Plaza, 1 Harbour Road	Tel: 2824 0018
Causeway Bay	Room 1901C, 19/F, East Point Centre, 555 Hennessy Road	Tel: 2811 8218
Kowloon
Tsim sha tsui	Unit 7, 10/F, Wing On Plaza, 62 Mody Road, Tsim Sha Tsui East	Tel: 2369 9536
New Territories
Shatin	Shop 9, G/F., Ming Yiu Lau, Jat Min Chuen, Shatin, NT	Tel: 2634 1812
The appointed check-up centres on the above are subjected to change as necessary without prior notice.

The reminder of renewal notices for each month will be sent to you by email after the whole batch of renewal notice of each month has been sent out. You can also view the renewal notices on Qnect under the “Portfolio & Reports” function.

 

Also, you will receive a cheque acknowledgment notification email after we have received your cheque. You will also receive an official receipt upon payment transfers. If you have not received the renewal notices or cheque acknowledgement notice, please contact your respective Relationship Manager at your earliest opportunity.

We are committed to protect our clients. Recently, a case of trip cancellation to South Korea due to COVID-19 has been claimed successfully. With this successful experience, we will continue to support you and clients under this difficult time.

 

Background:

 

Client has bought an annual travel policy with QBE since end of 2019. In December, the Client has purchased a flight ticket to Korea for a trip on 19 March 2020.

 

The Hong Kong government has issued Red Outbound Travel Alert for avoiding non-essential travel to Korea from Feb 24, 2020. And there was a cut-off date applied to travelling Worldwide on Jan 31, 2020 as a known circumstance, exclusions shall be applied on Trip Cancellation and Trip Curtailment.

 

WHO have now declared COVID-19 as ‘pandemic’ on 12 March 2020

 

QBE Solution:

 

The travel application was before the cut off date, and original date of departure is after 12 March 2020. Given that WHO have declared COVID-19 as ‘pandemic’ on 12 March 2020, QBE has provided 100% of the claim compensation despite the Red Alert announced by Hong Kong Government will only provide 50% of the claim compensation.