QBE Hong Kong Partners’ Newsletter

1. Enhanced menu bar

Enhanced Qnect menu bar for easy navigation. Icons and menu descriptions are added to each sub-menu items to help you understand more about each function.

For more details, please click here.

2. Manage My Portfolio

All-in-one dashboard for you to manage all your policies, renewals and payment statuses with extensive functions. For more details, please click here. 

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3. Quotation Dashboard
 
All your submitted quotes and requests can be monitored on the Quotation Dashboard. It also helps you to consolidate and manage all quotes and requests of all products in one single touchpoint.
 
You may refer to the User Guide and Induction Video for more details.

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4. HKID Number Validation
 
To ensure customer security and data quality, we have introduced a new HKID number validation on Qnect. Upon policy issuance during new business, endorsement and renewal, all new and existing customers' HKID number will be validated by Qnect. Only a valid HKID number will be accepted
 
If the existing HKID number is invalid, you are required to update the HKID number before processing the renewal. 

For more details, please refer to Frequently-Asked-Questions(FAQs)

The pandemic has changed the way we work and live since it first emerged in early 2020.

QBE HK has taken a proactive approach to revamp both single trip and annual travel products to cater to the ever-changing needs of business partners and customers in the travel space so that when travel does resume we are ready to support our customers and partners.

Learn More

The importance of convenience and speed has never been more apparent than now as people and businesses try to settle into the new norm as fast as possible.
 
At QBE Hong Kong, we expedite our claims digitalisation journey to deliver a seamless and convenient digital claims experience to our customers 24/7 at their fingertips.

With eClaims, our customers can now perform claims submission, view, edit and check claims status anytime, anywhere, at their convenience. An instant confirmation will be sent immediately upon receipt of the submission of a claim, and payment will be made via bank transfer - the entire process is efficient, direct and contactless.
 
The results show that our customers love the experience, and we are excited to continue evolving our digital offerings to serve our customers better.

 

1. Claims submit online via eClaims
(https://www.qbe.com/hk/en/eclaims)

eClaims enables claim submission of all products anywhere 24/7 and delivers faster settlement. Keeping you better informed and managing your customers’ claims effortlessly. If you wish to know more about the benefits and features of QBE eClaims, please click here to view the Frequently-Asked-Questions (FAQs). 

2. Claims submit online via Qnect

Ease to submit claims for customers via Qnect, with a comprehensive view of all online claim submissions and status under your portfolio.

1. Login to Qnect (http://partner.qbe.com/hk)
2. Search the policy for claim submission
3. Under the Policy Options tab, click “New Claim”
4. Fill in the eClaims form and submit

The "Useful articles" is now available on QBE Hong Kong website.
 
This section will cover topics from digitalisation, eClaims to SMEs and more. It will be updated in a regular cadence to help you stay abreast of the latest market information.

Connecting business partners

To continue the great momentum with our Achiever's Club member, we have rolled out a private event in May to connect business partners to share the latest company news, new products and service offerings and digital solutions that better support our business partners and customers.

We are pleased to present a limited edition privileged souvenir, a QBE-branded wine set – a bottle of red wine | Merchants Lair Adelaide Hills Shiraz 2012 from Australia and a wine glass to all our invited members.

We will update the current activities from time to time, and all our business partners may be exclusively invited. Stay tuned. We are looking forward to seeing you soon.

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