Agents' Newsletter

To enhance support for general insurance products and administrative processes, QBE Hong Kong will hold “QBE GI Week” on the following dates, where our team will be on-site to answer your financial advisors’ questions:

Support Week Dates and Times:

• April 14 to 16, 2025 (Monday to Wednesday)
  o Time: 2:30pm to 5:00pm
• Mid-May 2025
  o Time: 9:00 a.m. to 5:30 p.m.

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📚GI support details ( (April 14 to 16)
Location: 9/F , Manulife Tower

This event is rich in content, with a number of training courses covering the following topics:

In addition to the QBE team on site, we also arranged for the underwriting team and first-time claim case analysis to answer agents’ questions. At the same time, we have prepared a prize-giving interactive session to give away a large number of cash coupons and gifts to QBE GI agents! After completing the designated training courses, you will be eligible for a lucky draw to win prizes worth over HK$50,000!
(On-site registration, no reservation required, limited seats, first come first served)

Activities 1: After completing the designated training courses, you will be eligible for the lucky draw to win the following prizes (total prize value over HK$50,000):

Activities 2: QBE GI agents submit new quotation of following insurances from 14 April - 15 May, you will get a Pacific Coffee HKD25 e-voucher. SME Business Insurance SME Business Insurance(Package) SME F&B Restaurant Package SME Retail Package *The e-vouchers will be send to the agents' Qclub accounts by May,2024.

Training Sessions detail as following:

In addition, to further support financial advisors, QBE Hong Kong will set up a QBE GI booth in the lobby of Manulife Tower in mid-May 2025 (9:00 am - 5:30 pm) and conduct a questionnaire survey. After completing the registration and questionnaire, you will receive a QBE exquisite gift. QBE team and underwriting specialists will also be on site to answer any questions.

Last month, it was announced that the 10% discount campaign on employees’ compensation insurance (ECI) premiums would be extended to December 31, 2025. Agents issue new ECI policies and submit renewal notices for existing company will enjoy a 10% discount on the ECI premium based on the renewal notice's premium of existing company . This promotion is applicable to various industries and aims to assist agents in winning more new business opportunities, and achieve great results together.

*Eligible industries do not include the industries of companies referred to the underwriting department.

Insuring Process:

1. Issue quote in Qnect:
• Issue Quote via Qnect, and upload the “renewal notice” from other insurers in Qnect and remark “EC Price Match” in the Qnect referral to underwriters.
2. Issue quote in non Qnect:
• Remark “EC Price Match” in the Qnect referral to underwriters.
• Attach the “renewal notice” and send to [email protected].
• For gross premium over HK$30,000, please copy your RM in the email.

Easter Flash Travel Insurance Promotion

QBE HK launched the "Easter Flash Travel Insurance Promotion" last Saturday! From now until April 30, 2025 (effective from policy transaction date), issue annual travel insurance (new policy) or single trip travel insurance can enjoy a 10% discount! The following are the details of the annual travel insurance promotion.

Choose QBE Travel Insurance(Exclusive for Manulife)

✅Fraudulent Use of Personal Credit Cards
✅Rainfall Protection
✅Theft of Mobile Phone
✅Cruise Voyage

This Easter, take advantage of this opportunity to offer your clients more affordable and comprehensive travel protection and ensuring they can travel with peace of mind. Moreover, travel insurance is a high-demand product, utilize the "door-opener" strategy to expand your business and attract more new clients!

Seize the opportunity , act now and help your clients travel with ease and confidence!

Advisors can use B2C customer platform to share promotion to your clients. the following is the promotion link of B2C customer platform.
Chinese page: https://manulife-campaign.com.hk/tc/inapp/3093
English page: https://manulife-campaign.com.hk/en/inapp/3094

Please click here to download single trip travel insurance and policy wording.
Please click here to download annual trip travel insurance and policy wording.

Domestic Helper insurance has been update outpatient services, UMP relative service and insured age. The following is the update content.

Please click here to review the update new brochure of domestic helper insurance and policy wording and user guide.

We are pleased to announce a significant enhancement to our Golfer’s Worldwide Protector Insurance Package. Effective from 1 April, the age limit for coverage has been uplifted from 70 to 85 years old. We believe this enhancement will better meet the needs of our clients.

For details, please click HERE to download the updated product brochure.

QBE regularly offers product training for Manulife agents, enabling them to gain in-depth knowledge of product features and advantages to enhance their competitiveness in the market. The following is training content from April to June. The training covers not only professional product knowledge but also insights shared by underwriting and claims departments, facilitating stronger interactions with your clients. Please login CPDTS on Manutouch to register and attend the course.

Yesterday, QBE Hong Kong issued a series of FAQ about travel insurance in relation to the recent strong earthquake in Myanmar, to help financial advisors understand the coverage and questions regarding policies. And effectively respond to customer inquiries. Please click here to view the FAQ of Earthquake insurance( Chinese version only).

Please click to download single trip travel insurance brochure and policy wording.
Please click to download annual travel insurance brochure and policy wording.

For most people, purchasing property is the most important investment in their lifetime. It is essential to protect one’s home and belongings. However, many people overlook the importance of home insurance. In fact, the right home insurance not only protects your possessions from loss but also provides strong support in the event of unexpected incidents. QBE Hong Kong’s home insurance plan is specifically designed to address common issues, including sudden situations like water leakage and burst pipes. Whether it’s property damage or third-party liability, QBE is committed to providing comprehensive protection for your home, giving you peace of mind.

Product features:

1. Home contents coverage of up to HKD 1,500,000
2. Third-party liability coverage of up to HKD 10,000,000
3. Liability and legal expenses arising from rental properties
4. Coverage for rental income loss

To help agents quickly promote home insurance, QBE Hong Kong has prepared a home insurance promotional document ( Chinese version only). Click here to download, share with your clients, and view the home insurance user guide.

To ensure that policy notifications can be delivered to customers in a timely manner, if the policy does not belong to the agent, please update the correct customer email address in Qnect as soon as possible. Also, make sure to enter the correct customer email address when issuing policies in the future.

Click here to view the Qnect – Email Address Update Guide ( Chinese version only).

Following the initial launch of our SME research in February, we are pleased to share the second and final instalment of our findings. This latest instalment sheds light on Hong Kong multiple business risks and opportunities, including workplace safety and health (WSH), talent retention, and insurance-related issues. As the backbone of Hong Kong’s economy, SMEs continue to demonstrate resilience, but gaps in risk management and preparedness remain.

Key findings from the survey:

• Around one-third of businesses are concerned about the financial fallout from business interruption, loss of key staff, and equipment breakdown — while only about one quarter hold insurance policies that cover these.
• Attention to workplace safety and health issues remains high, with more communicating their coverage and benefits to employees.
• The proportion of Hong Kong SMEs with a staff retention plan has notably increased, with increased pay the number one strategy for keeping staff.
• Hong Kong SMEs are a major employer of workers aged65 or older, with 49% saying their workforces are made up by 10% or more of this demographic.

Read more: Press release | Infographics

The incentive trip will take place in November 2025, and agents can enjoy a luxurious journey and taste special restaurants. Agent incentive trip is still ongoing. Below are the details of the travel activity. Click here to view the Top 50 interim result.

QBE Hong Kong has brought back our traditional event this year - the Hong Kong Sevens. We would like to thank Manulife agents for watching the exciting games together and having a great time together at the cocktail party hosted by QBE Hong Kong after the game. We hope everyone can enjoy this exciting competition and communicate with everyone at the cocktail party, and look forward to more cooperation opportunities in the future!

We would like to thank Manulife agents for participating in the QBE 2025 Golf Day event earlier, allowing everyone to relax and enjoy the fun of sports. At the same time, we strengthened our relationship with each other and further understood the business needs of agents through this event. We believe that successful partnerships are built on mutual trust and understanding, and this event is an important moment to strengthen those connections. We look forward to continuing to work with you in the future to create a better future!