KEY ENHANCEMENT
Following the promotion of the HK$150 supermarket vouchers starting on 24 August 2020, another benefit is launching today. For policies issued from 1 September to 31 December 2020 on B2C customer platform, customer can enjoy additional free “Mental Health Support” endorsement. Since its launch, it has been well received by customers and reported by major media.
Click here to read Endorsement wording, Frequently Asked Question ( FAQs), The customer shared story, and Working From Home Guidance.
Related Media Coverage
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Hong Kong Economic Times |
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On.cc |
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Yahoo Finance Hong Kong |
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Quamnet |
To improve the user experience with Qnect, we are now undertaking a series of revamps on the interfaces and workflows of the platform. As our first step, on 4th October 2020, we introduced the revamped header toolbar with a simpler design and modified grouping and naming of the functional features, so users can locate the various Qnect functions and reports easily.
For more details, please click here for the Qnect Header Toolbar Revamp Guide.
Qnect Negotiated Quote Submission & Quotation Dashboard and Pay Fast, the new features are available on Qnect Agent Portal effective from 1st September 2020.
Qnect Negotiated Quote Submission & Quotation Dashboard
You can now submit the negotiated quote to us through Qnect instead of email and manage all your submitted quotes at one single point.
Pay Fast
You can send a one-time payment link to the customer for collecting the premium of the in-force policy. It is fast to complete the payment process without filling in the payment options form. Without a third party involved in processing the credit card information, customers can feel secured when paying online. Starting from 1 January 2021, please download the Payment Options Form from Qnect, if required.
Please refer to Qtouch for details.
The eClaims Usage Guide is now available on QBE Website. You and your customers can use eClaims to submit claims online for all insurance products.
QBE Connect Claims Stories
At QBE, we offer more than just claim payment settlement. We have a team of claim specialist whom will support the injured employees for their rehabilitation progress with the medical team and work closely with the employers to ensure their injured employees can return to work at the best possible time frame. Below are success stories in which the QBE Connect team has supported the injured employees to return work.
Client 1: Mrs. T, a 63-year-old Assistant Factory Supervisor, who had sprained her back while lifting bottles of cleaning agents at work. She continued working the next day with increased pain. She then visited her private medical practitioner, was referred to private physiotherapy, and completed a course of treatments for her lumbar spine injury with no significant improvements.
Solutions & Outcomes: Mrs. T was keen to return to work but a long period of sick leave was enforced by her practitioner. QBE understands her frustrations and helped arrange a consultation session with our network of private Orthopaedics specialists, who deemed Mrs T to be suitable for light duties.
With the certification from specialist and close liaison with Mrs. T’s employer, she was happy to return to the workplace to perform light duties. QBE continued to monitor Mrs. T’s progress closely, conducted regular reviews with the specialist, and coordinated ongoing physiotherapy treatment for her, Mrs T gradually upgraded to her pre-injury duties.
Client 2: Ms L, a 51-years-old general worker at a construction site slipped and fell in the workplace, she has then sustained a contusion injury to her head with ongoing upper limb pain, headaches, and dizziness. It was difficult for both Ms L and her employer to understand the persistence of discomfort and continuous sick leave. Ms L received treatment in the public system initially and further investigations into her persistent symptoms were not recommended. In light of this, QBE arranged Ms L to consult a QBE panel specialist who has recommended a further medical investigation for her head and was found coincidentally that Ms L was suffering from a brain tumour.
Solutions & Outcomes: Ms L was grateful for the QBE Connect analysis and QBE’s trust in her report of her persistent symptoms, as well as continued support and understanding of her work-related injury. As Ms L wanted to focus on her medical treatment, QBE assisted Ms L to settle her employees’ compensation claim on a timely basis. Ms L has now recovered from her brain tumour and has returned to her employer performing alternative duties.
As always, we welcome your feedback. If you have enquiries regarding Qnect, please feel free to contact your dedicated Relationship Manager for assistance.