eClaims User Guide

  1. Click to check the list of documents to prepare before you start 
  2. Input your policy number 
  3. Input date of loss/incident 
  4. Click “Start”
  5. Check the claims status for any QBE claims you have submitted

eclaims user guide step 1

  1. Input your full name
  2. Input your HKID Number/Passport Number/Business Registration Number

eclaims user guide step 2

  1. Select country or city the incident occurred
  2. Describe what happened for you to be making a claim
  3. Input the amount in its original currency as shown on the receipts or supporting documents

eclaims user guide step 3

  1. Upload supporting documents to process the claim
    a. Invoice/Receipt
    b. Copy of sick leave certificate (if applicable) 
    c. Copy of police report (if applicable) 
    d. Copy of death certificate (if applicable)  
  2. Click “Next” when you have uploaded the documents 
    eclaims user guide step 4
  3. Please select whether the claim covered by any other insurance policy.
    If you select “Yes”, please follow #4a-c
    If you select “No”,  please click “Next” to go to Step 4: Payment & Contact

    eclaims user guide step 5
  4. Please input/select: 
    a. Name of insurance company 
    b. Policy number 
    c. Whether you making a claim under the other policy
    eclaims user guide step 6
  1. Input account holder name 
  2. Select bank name
    eclaims user guide step 7
  3. Input branch code (3 digits)
  4. Input account number (6-9 digits), and then click “Next” to go to #8-9
  5. If you want to receive the payment by cheque, please click this URL and then follow #6-7
    eclaims user guide step 8
  6. Input cheque details
  7. Click “Next” to go to #8-9
    eclaims user guide step 9
  8. Input your contact information
  9. Select whether you like QBE to send a copy of all email notifications to your agent/broker on this claim
    eclaims user guide step 10
  1. Tick the box to agree our Terms & Conditions
  2. Click “Submit” to submit your claim. 

    eclaims user guide step 11
  1. Your claim is submitted. Click “Save” to download the claim summary in PDF format. 
    eclaims user guide step 12
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