Choosing your own repairer


We have a list of panel repairers that provides you one-off claims and repair services including Emergency roadside assistance and towing services. 


Alternatively, you may also choose your own repairer (subject to policy wording) but the claims process may take longer. Surveyor will contact you in 4 hours with inspection arranged in 3 days. 


Private Car customer may contact our 24-hours emergency hotlinewhich supports:

  • Emergency Roadside assistance
  • Emergency towing services
  • Traffic regulation enquiries

Enquiry hotline
Hang Seng customers: 2537 3896
Other customers: 2851 2336

*Note: Emergency hotline no. is stated in your policy wording. Coverage may differ for comprehensive and third party cover customers. 


Lodge a claim with 3 simple steps

motor qr code
  1. Get your policy number, it is on your confirmation email/ SMS/ schedule
  2. Have your supporting documents ready. We accept photos or scans.
  3. Submit your claim. No need to install any app. Simply scan the QR code or click the link to visit our claims website

Click here to view a short instructional video to guide you step-by-step.


Documents to prepare


Damage of Windscreen

  1. Photos of the damaged glasses before repair is conducted
  2. Photos of the repaired/replaced glasses after repair is conducted
  3. Motor Vehicle Licence
  4. Invoice / Receipt


Motor Accident/Damage

  1. Letter of Authorization duly signed by the driver
  2. Driver’s Hong Kong Identity Card
  3. Driver's driving licence
  4. Vehicle Registration Document (Both sides)
  5. Motor Vehicle Licence
  6. Police statement
  7. Screening breath test result form, if any
  8. Photos showing the accident scene and involved vehicles, if available
  9. Car camera record, if any
  10. Repair quotation, if available
  11. Any third party correspondences


Theft/Attempted Theft

  1. Letter of Authorization duly signed by the person who reported to the police
  2. Vehicle Registration Document (Both sides)
  3. Motor Vehicle Licence
  4. Police statement
You may be contacted our appointed surveyor:

ControlExpert Hong Kong Corp. Limited
Unit 1801, 18/F Jubilee Centre 46 Glouester Road Wan Chai Hong Kong
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