Insurance Business Transfer
Transfer of the insurance business of QBE General Insurance (Hong Kong) Limited (“QGI”) to QBE Hongkong & Shanghai Insurance Limited (“HKSI”)
Important Information
This website provides information about the transfer of the whole of the general insurance business classes 1 to 16 carried on by QGI in or from Hong Kong on or before 11:59 p.m. on 24 June 2024 (Hong Kong time) to HKSI, both of which are QBE insurance group of companies, through an insurance business transfer scheme pursuant to Section 25D of the Insurance Ordinance (CAP.41 of the Laws of Hong Kong) (the “Transfer”). Both QGI and HKSI are companies incorporated in Hong Kong and authorised by the Insurance Authority of Hong Kong (“Insurance Authority”) to carry on the relevant classes of insurance business in or from Hong Kong.
Following the approval from the Insurance Authority, the Transfer took effect as of 00:01 a.m. on 1 October 2024 (Hong Kong time)(“Effective Date”).
Please check-in on this page as it may be updated from time to time to reflect key milestones met in relation to this Transfer, as well as displaying supporting documents to the Transfer for your reference.
Following the approval from the Insurance Authority, the Transfer took effect as of 00:01 a.m. on 1 October 2024 (Hong Kong time)(“Effective Date”).
Please check-in on this page as it may be updated from time to time to reflect key milestones met in relation to this Transfer, as well as displaying supporting documents to the Transfer for your reference.
The transferred portfolio comprises the whole of the general insurance policies* underwritten by QGI, including any endorsements or amendments thereto, under which there is still potential liability for claims.
*General insurance policies include: Class 1 (Accident), Class 2 (Sickness), Class 3 (Land Vehicles), Class 4 (Railway Rolling Stock); Class 5 (Aircraft); Class 6 (Ships), Class 7 (Goods in Transit); Class 8 (Fire and Natural Forces); Class 9 (Damage to Property); Class 10 (Motor Vehicle Liability); Class 11 (Aircraft Liability); Class 12 (Liability For Ships); Class 13 (General Liability); Class 14 (Credit); Class 15 (Suretyship) and Class 16 (Miscellaneous Financial Loss).
*General insurance policies include: Class 1 (Accident), Class 2 (Sickness), Class 3 (Land Vehicles), Class 4 (Railway Rolling Stock); Class 5 (Aircraft); Class 6 (Ships), Class 7 (Goods in Transit); Class 8 (Fire and Natural Forces); Class 9 (Damage to Property); Class 10 (Motor Vehicle Liability); Class 11 (Aircraft Liability); Class 12 (Liability For Ships); Class 13 (General Liability); Class 14 (Credit); Class 15 (Suretyship) and Class 16 (Miscellaneous Financial Loss).
Submit a claim
Policies which were underwritten by QGI before the Effective Date are now underwritten by HKSI. For new claims under these policies please submit the claim here.
Existing claim
All claims under the transferred policies, which were being dealt with by QGI are now being handled by HKSI or its representative. For claims which were previously submitted to QGI, you will not need to take any action, such as by submitting new claim forms to HKSI. The Transfer does not impact your relationships with your insurance intermediary (which may include Hang Seng Bank as agent). If you have a claim that was being dealt with by QGI at the Effective Date, please expect to receive a written notice to you with HKSI’s contact details.
Policies which were underwritten by QGI before the Effective Date are now underwritten by HKSI. For new claims under these policies please submit the claim here.
Existing claim
All claims under the transferred policies, which were being dealt with by QGI are now being handled by HKSI or its representative. For claims which were previously submitted to QGI, you will not need to take any action, such as by submitting new claim forms to HKSI. The Transfer does not impact your relationships with your insurance intermediary (which may include Hang Seng Bank as agent). If you have a claim that was being dealt with by QGI at the Effective Date, please expect to receive a written notice to you with HKSI’s contact details.
Updates will be posted under this section of the webpage to confirm key milestones. Please check again for information on these milestones.
Refer to the below documents for more information:
- Email: [email protected]
- Telephone: 852 2828 1998
- Fax: 852 3009 3512
- Correspondence address: 33/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong