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- Travel Insurance Claims - Frequently Asked Questions
- Can my agent or broker submit an online claim for me?
- If I did not seek medical consultation overseas where I got injured or felt unwell, can I seek medical consultation and make a claim after returning to Hong Kong?
- Can I change the payee name to my family member?
- For children in a family plan, who would be the payee
- If the insured is under 18 years of age, can he/she make a claim?
- If I disagree with the amount paid to me, who should I contact?
- If my expenses are in a foreign currency, should I report the amount in that foreign currency or HKD?
- If my policy is a family plan or has multiple insured persons, does each individual need to submit their own claims?
- Which file formats can I upload as supporting documents?
- How can I check the claim status after my online submission?
- How can I re-attach the file again?
- How do I find my policy number?
- I have already lodged a claim earlier. How should I lodge another claim for my subsequent follow-up medical expenses?
- How to follow up medical expenses claim after a claim is lodged?
- I want to submit my claim in paper form. Can I still do that?
- If my bank account is a joint account, what should I enter as the payee?
- What is the maximum file size limit to be submitted online?
- I would like to enquire on my claims status.
- I would like to enquire about my policy coverage.
- Is online claim submission available 24 hours 7 days a week?
- Can the payment be made to a credit card?
- Do I need to provide the original receipts and supporting documents to QBE Hong Kong or my agent or broker?
- If QBE Hong Kong requires further supporting documents
- After I submitted my claim, I realised I have another claim to register. Can I register another claim?
- If I need to register multiple claim types of the same trip, do I need to attach the same receipts and supporting documents each time?
- Can I save my progress while registering a claim?
- What should I do if I have selected a wrong claim type?
- What is the time limit for lodging a claim?
- What if I cannot provide a purchase receipt of a damaged/lost article?
- What should I do if I forget my policy number?
- If I do not hear from QBE Hong Kong after submitting my claim, who should I contact to find out the status?
- What should I do if I entered a wrong bank account number?
- Contact Us
- eClaims
- eClaims - FAQs
- Can I change the payee name to my family member?
- After I submitted my claim, I realised I have another claim to register. Can I register another claim?
- Can I save my progress while registering a claim?
- Can my agent or broker submit an online claim for me?
- Can the payment be made to a credit card?
- How can I check the claim status after my online submission?
- For children in a family plan, who would be the payee if they don’t have a bank account?
- What should I do if today is the deadline of my claim submission, but the system is down?
- What should I do if I entered a wrong bank account number?
- Which file formats can I upload as supporting documents?
- I did not attach the right supporting documents when hitting ‘Submit’, how can I re-attach the file again?
- I want to submit my claim in paper form. Can I still do that?
- If I disagree with the amount paid to me, who should I contact?
- If insured is under 18 years of age, can he/she make a claim?
- If my bank account is a joint account, what should I enter as the payee?
- If my expenses are in a foreign currency, should I report the amount in that foreign currency or HKD?
- If my policy is a family plan or has multiple insured persons, does each individual need to submit their own claims?
- If QBE Hong Kong requires further supporting documents to process my claim, how will I be notified?
- Is online claim submission available 24 hours 7 days a week?
- Is there a maximum file size limit for supporting documents submitted online?
- Do I need to provide the original receipts and supporting documents to QBE Hong Kong or my agent or broker?
- What should I do if I forget my policy number?
- If I do not hear from QBE Hong Kong after submitting my claim, who should I contact to find out the status?
- eClaims User Guide
- Domestic Helper Insurance Claims - FAQs
- After my claim submission, I realised I have another claim to...
- Can I save my progress while registering a claim?
- Can my agent or broker submit an online claim for me?
- Can the payment be made to a credit card?
- Do I need to provide the original receipts and supporting documents?
- How can I check my claim status after submission?
- How do I know whether the payment has been made to my bank account?
- I realised I did not attach the right documents when hitting...
- I want to submit my claim in paper form. Can I still do that?
- If I do not agree with the amount paid to me, who can I talk to?
- If I do not hear from QBE Hong Kong after submitting my claim...
- If I need to register multiple claim types under the same policy...
- If my bank account is a joint account, what should I enter as the...
- If QBE Hong Kong requires further supporting document to process my...
- Is digital claim submission available 24 hours 7 days a week?
- Is there a maximum file size limit for supporting documents...
- Is there a time limit for claim submission?
- What should I do if I entered a wrong bank account number?
- What should I do if I forget my policy number?
- What should I do if I have selected a wrong claim type?
- What should I do if my claim cannot be submitted before deadline...
- Which file formats can I upload as supporting documents?
- Homeowner eClaims FAQ
- Motor claims - FAQs
- Can my agent or broker submit an online claim for me?
- What if I’m approached by others involved in the accident?
- Can I choose my own repairer?
- After my claim submission, I realised I have another claim to register. Can I register another claim?
- How can I check my Claim Status Checking after submission?
- What should I do if my claim cannot be submitted before Time Limits?
- Can the Claim Payment be made to a credit card?
- Is digital claim submission available 24 hours 7 days a week?
- What should I do if I entered a wrong bank account number?
- Which file formats can I upload as supporting documents?
- If QBE Hong Kong requires further supporting document to process my claim, how will I be notified?
- I realised I did not attach the right documents when hitting ‘Submit’, how can I re-attach the file again?
- If I do not agree with the amount approved, what should I do?
- Who should I contact to find out the Claim Status Checking?
- If my bank account is joint, what should I enter as the payee?
- If the repair cost was not paid by the policy holder, what should I enter as the payee?
- Do I need to provide the original receipts and supporting documents to QBE Hong Kong or my agent or broker?
- If I need to register multiple claim types under the same policy, do I need to attach the same receipts and supporting documents each time?
- Can I save my progress while registering a claim?
- What should I do if I have selected a wrong claim type?
- Is there a file size limit for supporting documents submitted online?
- I want to submit my claim online. When can I start to do that?
- Is there a time limit for a claim submission?
- What happens if any repairs are faulty?
- What should I do if I forget my policy number?
- What quality of service can I expect from the QBE accreditor repairer?
- When will the QBE accredited repairer start work on my car?
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- The marine sector in Asia
- Batteries on borrowed time
- Building supply chain resilience
- Building workforce resilience in the transportation and logistics sector
- Building workforce resilience
- Enjoy speed and convenience at your fingertips with eClaims
- Greenwashing and the risk of climate-related litigation for directors and officers
- SME Blog: Hong Kong SMEs should invest in employee wellbeing, check insurance in ‘new normal’
- Making digital the heart of everything that we do
- Motor insurance coverage for food delivery industry
- Protecting your home and loved ones against fire
- Protecting your home sweet home
- Resetting Asia’s Energy Transition in an Era of Heightened Risk
- Rethinking embedded insurance
- SME Blog: Hong Kong SMEs gear up for growth amid inflation, economic concerns
- SME Blog: Hong Kong SMEs need cyber protection to align with digital ambitions
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