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Can I change the payee name to my family member?

After I submitted my claim, I realised I have another claim to register. Can I register another claim?

Can I save my progress while registering a claim?

Can my agent or broker submit an online claim for me?

Can the payment be made to a credit card?

How can I check the claim status after my online submission?

For children in a family plan, who would be the payee if they don’t have a bank account?

What should I do if today is the deadline of my claim submission, but the system is down?

What should I do if I entered a wrong bank account number?

Which file formats can I upload as supporting documents?

I did not attach the right supporting documents when hitting ‘Submit’, how can I re-attach the file again?

If I disagree with the amount paid to me, who should I contact?

If insured is under 18 years of age, can he/she make a claim?

If my bank account is a joint account, what should I enter as the payee?

If my expenses are in a foreign currency, should I report the amount in that foreign currency or HKD?

If my policy is a family plan or has multiple insured persons, does each individual need to submit their own claims?

If QBE Hong Kong requires further supporting documents to process my claim, how will I be notified?

Is online claim submission available 24 hours 7 days a week?

I want to submit my claim in paper form. Can I still do that?

Is there a maximum file size limit for supporting documents submitted online?

Do I need to provide the original receipts and supporting documents to QBE Hong Kong or my agent or broker?

What should I do if I forget my policy number?

If I do not hear from QBE Hong Kong after submitting my claim, who should I contact to find out the status?

After my claim submission, I realised I have another claim to register. Can I register another claim?

Can I save my progress while registering a claim?

Can my agent or broker submit an online claim for me?

Can the payment be made to a credit card?

Do I need to provide the original receipts and supporting documents to QBE Hong Kong or my agent or broker?

How can I check my claim status after submission?

How do I know whether the payment has been made to my bank account?

If I do not agree with the amount paid to me, who can I talk to?

If I do not hear from QBE Hong Kong after submitting my claim, who should I contact to find out the claim status?

If I need to register multiple claim types under the same policy, do I need to attach the same receipts and supporting documents each time?

If my bank account is a joint account, what should I enter as the payee?

If QBE Hong Kong requires further supporting document to process my claim, how will I be notified?

I realised I did not attach the right documents when hitting ‘Submit’, how can I re-attach the file again?

Is digital claim submission available 24 hours 7 days a week?

Is there a maximum file size limit for supporting documents submitted online?

Is there a time limit for claim submission?

I want to submit my claim in paper form. Can I still do that?

What should I do if I entered a wrong bank account number?

What should I do if I forget my policy number?

What should I do if I have selected a wrong claim type?

What should I do if my claim cannot be submitted before deadline due to a disruption to the online system?

Which file formats can I upload as supporting documents?

Can my agent or broker submit an online claim for me?

What if I’m approached by others involved in the accident?

Can I choose my own repairer?

After my claim submission, I realised I have another claim to register. Can I register another claim?

How can I check my Claim Status Checking after submission?

What should I do if my claim cannot be submitted before Time Limits?

Can the Claim Payment be made to a credit card?

Is digital claim submission available 24 hours 7 days a week?

What should I do if I entered a wrong bank account number?

Which file formats can I upload as supporting documents?

If QBE Hong Kong requires further supporting document to process my claim, how will I be notified?

I realised I did not attach the right documents when hitting ‘Submit’, how can I re-attach the file again?

If I do not agree with the amount approved by QBE Hong Kong, what should I do?

Who should I contact to find out the Claim Status Checking?

If my bank account is a joint account, what should I enter as the payee?

If the repair cost was not paid by the policy holder, what should I enter as the payee?

Do I need to provide the original receipts and supporting documents to QBE Hong Kong or my agent or broker?

If I need to register multiple claim types under the same policy, do I need to attach the same receipts and supporting documents each time?

Can I save my progress while registering a claim?

What should I do if I have selected a wrong claim type?

Is there a file size limit for supporting documents submitted online?

I want to submit my claim online. When can I start to do that?

Is there a time limit for a claim submission?

What happens if any repairs are faulty?

What should I do if I forget my policy number?

What quality of service can I expect from the QBE accreditor repairer?

When will the QBE accredited repairer start work on my car?

Insurance Advice for COVID-19

Can my agent or broker submit an online claim for me?

If I did not seek medical consultation overseas where I got injured or felt unwell, can I seek medical consultation and make a claim after returning to Hong Kong?

Can I change the payee name to my family member?

For children in a family plan, who would be the payee if they don’t have a bank account?

If the insured is under 18 years of age, can he/she make a claim?

If I disagree with the amount paid to me, who should I contact?

If my expenses are in a foreign currency, should I report the amount in that foreign currency or HKD?

If my policy is a family plan or has multiple insured persons, does each individual need to submit their own claims?

Which file formats can I upload as supporting documents?

How can I check the claim status after my online submission?

I realised I did not attach the right supporting documents when hitting ‘Submit’, how can I re-attach the file again?

How do I find my policy number?

I have already lodged a claim earlier. How should I lodge another claim for my subsequent follow-up medical expenses?

How to follow up medical expenses claim after a claim is lodged?

If my bank account is a joint account, what should I enter as the payee?

I want to submit my claim in paper form. Can I still do that?

Is there a maximum file size limit for supporting documents submitted online?

I would like to enquire on my claims status.

I would like to enquire about my policy coverage.

Is online claim submission available 24 hours 7 days a week?

Can the payment be made to a credit card?

Do I need to provide the original receipts and supporting documents to QBE Hong Kong or my agent or broker?

If QBE Hong Kong requires further supporting documents to process my claim, how will I be notified?

After I submitted my claim, I realised I have another claim to register. Can I register another claim?

If I need to register multiple claim types of the same trip, do I need to attach the same receipts and supporting documents each time?

Can I save my progress while registering a claim?

What should I do if I have selected a wrong claim type?

What is the time limit for lodging a claim?

What if I cannot provide a purchase receipt of a damaged/lost article?

What should I do if I forget my policy number?

If I do not hear from QBE Hong Kong after submitting my claim, who should I contact to find out the status?

What should I do if I entered a wrong bank account number?

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