Knowledge Base

Do I need to provide the original receipts and supporting documents to QBE Hong Kong or my agent or broker?


No – for motor windscreen claims. However, please retain the original copy of the receipts and supporting documents for 3 months after your claim submission. QBE Hong Kong may request them for auditing purposes.

Yes – for non-motor windscreen claims. You need to provide the original signed Authorization Letter within 14 days after your claim submission. However, QBE Hong Kong may also request the original receipts and supporting documents for further processing or auditing purposes.

 
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