What should I do if I have selected a wrong claim type?
If this happens during the course of your online claim submission, you can click ‘Back’ at the top of the screen to correct. If the issue persists, you may contact our Claims Services team (Monday to Friday 9:00am – 5:30pm) at:
firstname.lastname@example.org/ 852 2877 8608, or
email@example.com/ 852 2828 3133 (for Hang Seng Bank customers)