Key Enhancement
Starting from 14th December, 2020, you can lodge your homeowner claims online anytime anywhere. Let QBE Hong Kong manage your home repair and claim in one go! In a few easy steps, your claims submission can be done within minutes via this link, no login is required.
5 Benefits of Using Our Panel Contractors For Home Damage Claim
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Prompt Response |
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Peace of Mind
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No Upfront Payment |
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12-Month Workmanship Warranty 12-month workmanship warranty on works delivered by our panel contractors |
QBE Hong Kong has introduced the eClaims Service since August this year which is a simpler and faster way for you and your clients to submit claims for all QBE products anytime, anywhere, and via any devices.
Therefore, effective from 1 January 2021, QBE Hong Kong will only accept online claim submissions, and cease accepting any submission of paper claims forms via mails, emails or faxes. Please submit or advise your customers to submit claim online at QBE eClaims https://www.qbe.com/hk/en/eclaims by choosing the corresponding QBE product. From there, you can also find a step-by-step video and frequently-asked-questions to guide your online submission along the way.
Key Benefits
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Paperless Claim Submission |
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Check claim status anytime and anywhere from any device |
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Faster Claims Settlement |
For your ease to communicate this new arrangement to your customers, here please find a template for you to share the message via Whatsapp, WeChat or emails:
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Dear Customers,
From 1 January 2021, QBE Hong Kong will only accept online claim submissions, and no claim forms submitted through mails, emails or faxes will be accepted. Please submit claim online at QBE eClaims https://www.qbe.com/hk/en/eclaims by choosing the corresponding QBE product. A step-by-step video and FAQs can be found in the site to guide your online submission.
Please contact your agent to look for assistance should you have any inquiry or need. Thank you. |
To improve the user experience with Qnect, we are now undertaking a series of revamps on the interfaces and workflows of the platform. From 16th December, 2020, we will implement Phase 1 of the Qnect revamp project to upgrade the platform with a more refreshing look. A couple of headers, pages and dashboards will be redesigned with the simpler and more user-friendly layouts for your ease to manage the portfolio. Let’s visit Qnect new address: partner.qbe.com/hk to find out more!
New user interface items
- New login page
- New home page
- New Design for Quote, Policy, Renewal and Claims Headers
- Improved Quotation Dashboard
- Comprehensive Payment Dashboard
- Redesigned email notification for new business and endorsement
For more details, please refer to the Qnect Revamp Guide or watch the short video (recommend using Chrome to access Qnect for optimised experience).
Qnect Negotiated Quote Submission & Quotation Dashboard and Pay Fast, the new features are available on Qnect Agent Portal effective from 1st September 2020.
Qnect Negotiated Quote Submission & Quotation Dashboard
New enhancement on Negotiated Quote function is now available on Qnect. Your first submission of quotation request can be now saved in the correspondence section of the record for your future easy reference. You can now submit the negotiated quote to us through Qnect instead of email and manage all your submitted quotes at one single point.
Pay Fast
You can send a one-time payment link to the customer for collecting the premium of the in-force policy. It is fast to complete the payment process without filling in the payment options form. Without a third party involved in processing the credit card information, customers can feel secured when paying online. Starting from 1 January 2021, please download the Payment Options Form from Qnect, if required.
Please refer to Qtouch for details.
For Sliver/ Black members, you can now register and receive additional year-end bonus on the QClub App as soon as possible according to the chart below and user guide (extra 800 points will be used as redemption fee for year-end bonus).
* Please note that points earned in December 2020 will expire on 31 January 2021.
* Please register for the year-end bonus on before 31 December 2020, otherwise the bonus will not be issued.
The minimum system requirement is iOS 11.0 or Android 8.0. If you haven't install Qclub, please install it on the Apple App Store or Google Play Store.
From 8 November to 31 December 2020, besides Up to HK$150 PARKnSHOP e-voucher and Mental Health Support” coverage, there is also an additional 10% off on B2C Personal Accident Protection Plus for new Home policy owner who issued within the promotion period.
Campaigns
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B2C Personal Accident Protection Plus – Client Incentive
Promotion Period: Nov 8 – Dec 31, 2020 |
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Please refer to Qtouch for details.
Renewal features of Personal Accident has been enabled on Qnect.
- You can now renew the expiring policies of PA products via Qnect at any time.
- Your one-stop e-platform to manage Personal Accident insurance products, from Quote & Bind, Endorsement, to Renewal.
For more information of Personal Accident Protection Plus Insurance, please go check out on QBE Hong Kong Facebook page - https://www.facebook.com/QBEHongKong/posts/143831050833207
QBE INSIGHTS
QBE Asia’s Lei Yu, CEO North Asia and Regional Head of Distribution, recently spoke with FT Asia Insurance Summit that SMEs play an important role in the Asia economy, representing 98% of enterprises. In Hong Kong, there are over 340,000 SMEs. Most of the SMEs are start-ups or run by founders. They are entrepreneurs and risk takers which make them more vulnerable. Insurance and professional services can protect them from the downside of risks, particularly during periods of uncertainty.In today’s world, with COVID-19 adding further pressure, SMEs should consider leveraging insurance as part of their risk management solutions. SMEs should be educated on their potential risk exposures and provided with solutions relevant to their most pressing concerns, protecting them from risks that could potentially disrupt their business.
Click here to read more about the 2020’s SME research results.
We are delighted to announce QBE Hong Kong has been awarded the Top 3 Outstanding Claims Management – General Insurance Award at the HK Insurance Awards Ceremony last week. This is the second year running for QBE Hong Kong and is a great recognition for our claims management initiatives in Hong Kong.
Creating a simple, fast and seamless experience for our partners and customers is at the heart of what we do, and we will continue to enhance our claims proposition and accelerate our products and service offerings through digital innovations.
eClaims - You and your customers can submit all your claims online and receive payment via bank transfer, eliminating the clutter of manual handling including postage and cheque bank-in. In a few easy steps, your claims submission can be done within minutes via this link, no login is required.
Following QBE Hong Kong’s several awards wins for Digital and Claims initiatives early this year, Eve Fung, Head of Claims, QBE Hong Kong,has recently spoken with one of the most popular local magazines within the automobile industry -Automobile.
QBE Hong Kong has leveraged the use of digital technology and Artificial Intelligence to improve and fasten the overall claims management for both internal stakeholders, business partners and customers. Throughout the interview, Eve has especially highlighted the customers’ benefits of QBE’s Motor eClaims platform and QBE’s network of panel repairers, which has also won few industry awards earlier this year.
This Motor eClaims platform not only enables customers to file motor insurance claims on any device 24/7, but it also connects them to QBE’s network of panel garages and the appointed surveyor. This digital connection allows the car inspection being arranged in 3 days and has greatly fastened the overall claims process and minimised the impact an accident has on them. All our panel repairers are quality assured and well recognised by Electrical and Mechanical Services Department. They will help manage both repair and claims application concurrently where our customers can also enjoy exclusive benefits including: no upfront payment required, 12 months warranty on repairs authorised by QBE, free Ozone car treatment in response to COVID-19 and car inspection (at half price) with certification etc.
We’re here for you!
As always, we welcome your feedback. If you have enquiries regarding Qnect, please feel free to contact your dedicated Relationship Manager for assistance.