Agents' Newsletter

You can share the sharing links to client on social medium, clients can issue policies by clicking the link at anywhere, anytime! There are Home, Travel and Personal Accident Protection Plus under the B2C platform, share your care to your clients and their friends now! Start from 1 January to 31 March 2021, the Top 5 agents sharing the most digital direct selling social posts can get HK$200 PARKnSHOP Cash e-Voucher during the promotion period. Click here to read more details.

How to issue insurance policies via the B2C customer platform?

 

	Simply log on to the Manulife sharing page and obtain an Agent-Specific Sales Link
	Share this Agent-specific Sales Link with your customer
	The customer can access the link and get the Home insurance policy with just a few simple clicks

 

Agent-Specific Sales Link:
B2C Home Insurance
B2C Travel Insurance
B2C Personal Accident Protection Plus

Starting from 14th December, 2020, you can lodge your homeowner claims online anytime anywhere. Let QBE Hong Kong manage your home repair and claim in one go! In a few easy steps, your claims submission can be done within minutes via this link, no login is required.

5 Benefits of Using Our Panel Contractors For Home Damage Claim

	Prompt Response The adjuster will contact you within 4 hours for onsite visit arrangement
	Home Survey Onsite survey with fast damage resolution by a specialist
	Peace of Mind Quick assessment results and clear cost breakdown
	No Upfront Payment No upfront payment except uncovered items and excess
	12-Month Workmanship Warranty 12-month workmanship warranty on works delivered by our panel contractors

QBE Hong Kong has introduced the eClaims Service since August this year which is a simpler and faster way for you and your clients to submit claims for all QBE products anytime, anywhere, and via any devices.

Therefore, effective from 1 January 2021, QBE Hong Kong will only accept online claim submissions, and cease accepting any submission of paper claims forms via mails, emails or faxes. Please submit or advise your customers to submit claim online at QBE eClaims https://www.qbe.com/hk/en/eclaims by choosing the corresponding QBE product. From there, you can also find a step-by-step video and frequently-asked-questions to guide your online submission along the way.

	Paperless Claim Submission
	Check claim status anytime and anywhere from any device
	The adjuster will contact you within 4 hours for onsite visit arrangement

For your ease to communicate this new arrangement to your customers, here please find a template for you to share the message via Whatsapp, WeChat or emails:

Dear Customers, From 1 January 2021, QBE Hong Kong will only accept online claim submissions, and no claim forms submitted through mails, emails or faxes will be accepted. Please submit claim online at QBE eClaims https://www.qbe.com/hk/en/eclaims by choosing the corresponding QBE product. A step-by-step video and FAQs can be found in the site to guide your online submission. Please contact your agent to look for assistance should you have any inquiry or need. Thank you.

To improve the user experience with Qnect, we are now undertaking a series of revamps on the interfaces and workflows of the platform. From 16th December, 2020, we will implement Phase 1 of the Qnect revamp project to upgrade the platform with a more refreshing look. A couple of headers, pages and dashboards will be redesigned with the simpler and more user-friendly layouts for your ease to manage the portfolio. Let’s visit Qnect new address: partner.qbe.com/hk to find out more!

New user interface items

	New login page
	New home page
	New design for Quote, Policy, Renewal and Claims headers
	Improved Quotation dashboard
	Comprehensive Payment dashboard
	Redesigned email notification for new business and endorsement

For more details, please refer to the Qnect Revamp Guide or watch the short video (recommend using Chrome to access Qnect for optimised experience).

Qnect Negotiated Quote Submission & Quotation Dashboard and Pay Fast, the new features are available on Qnect Agent Portal effective from 1st September 2020.

Qnect Negotiated Quote Submission & Quotation Dashboard
New enhancement on Negotiated Quote function is now available on Qnect.  Your first submission of quotation request can be now saved in the correspondence section of the record for your future easy reference. You can now submit the negotiated quote to us through Qnect instead of email and manage all your submitted quotes at one single point.

Pay Fast
You can send a one-time payment link to the customer for collecting the premium of the in-force policy. It is fast to complete the payment process without filling in the payment options form. Without a third party involved in processing the credit card information, customers can feel secured when paying online. Starting from 1 January 2021, please download the Payment Options Form from Qnect, if required.

Please refer to Qtouch for details.

QBE Hong Kong bagged the award “Claims Initiative of the Year” for our All-In-One Digital Motor Claims Solution, which has won 2 other industry awards earlier this year. Following our success in March 2020 when we first introduced the Digital Motor Claims platform connecting our customers to QBE’s panel garage and adjusters, we have decided to further enhance our customer service offerings by enriching the repair and claims experience for our customers.

Why use QBE Appointed Workshops?

	Using QBE Approved Workshop	Other Insurance Approved Workshop
Surveyor will contact customer within 4 hours for inspection appointment	✓	✕
24/7 Accident Towing Assistance Service	✓	✕
Claim Submission Assistance Service	✓	✕
12 months workmanship warranty	✓	✕ only six months
Car Testing Service(Transport Department) with car checking at HKD950 (Original price HKD 2,500)	✓	✕
Ozone car interior cleaning service (no charge)	✓	✕
Free Service Consultation (questions on vehicle maintenance)	✓	✕
Car Rental service available	✓	✕
Nearby MTR station	✓	✕

eClaims - You and your customers can submit all your claims online and receive payment via bank transfer, eliminating the clutter of manual handling including postage and cheque bank-in. In a few easy steps, your claims submission can be done within minutes via this link, no login is required.