Agents' Newsletter

Following global events affecting the insurance industry, and to be consistent with industry practice, we are making changes to the terms and conditions of our policy wordings for Property, Engineering and Accident and Health.
 
QBE Hong Kong is now including endorsements with new and renewal business to clarify that our SME, property and engineering policies do not cover Cyber incidents and Communicable Diseases, and our Accident and Health policies do not cover Communicable Diseases incidents.
 

Please see the appended wording to be applied.  

Applicable to Personal Accident & Travel Covers  

Applicable to Property and Engineering Covers 

We wish to point out that it has never been the intention to have these types of incidents covered under our policies. Recent events prompted insurance companies now to include explicit exclusions to bring greater clarity to the coverage with relation to communicable diseases and cyber risks.

The inclusion of Cyber and Communicable Diseases exclusion clauses will be effective for New Business Quotations from 1 April 2021, and for renewals, from 1 June 2021 for SME. For other products, the effective dates are to be confirmed based on system update

You can share the sharing links to client on social medium, clients can issue policies by clicking the link at anywhere, anytime! There are Home, Travel and Personal Accident Protection Plus under the B2C platform, share your care to your clients and their friends now!

Start from 1 April to 30 June 2021, the Top 5 agents sharing the most digital direct selling social posts can get HK$200 PARKnSHOP Cash e-Voucher during the promotion period. Click here to read more details.

How to issue insurance policies via the B2C customer platform?

Simply log on to the Manulife sharing page and obtain an Agent-Specific Sales Link within the promotion period : B2C Home Insurance : https://www.manulife-campaign.com.hk/en/gi_home B2C Travel Insurance : https://www.manulife-campaign.com.hk/en/gi B2C Personal Accident Protection Plus : https://www.manulife-campaign.com.hk/en/gi_pa Share this Agent-Specific Sales Link with your customer The customer can access the link and get the above B2C insurance policy with just a few simple clicks

Since August 2020, we announced an additional free coverage of “Mental Health Support” extension for Personal Accident Protection Plus due to COVID-19 circumstance. Your clients and their families can enjoy immediate comprehensive protection via B2C customer platform within a few clicks.

Besides the “Mental Health Support”, there are more promotions for issuing both B2C and Qnect Personal Accident Protection Plus. 

Click the below promotions for more details:
B2C Personal Accident Protection Plus
Sharing B2C Personal Accident Protection Plus Sales Link can earn 30 Qclub Points
Qnect Personal Accident Protection Plus

To ensure we process and respond to your inquries professionally and timely, please carefully read and follow the below guidelines when sending emails to QBE Hong Kong. 

1. Please select an inqury type
Emails should be sent to different email boxes based on the below categorizion of the inquiry types
Kindly note that sending emails to the wrong email box will delay QBE’s processing and may cause longer time to respond. 

2. Inquiry types MUST be specified in the Email Subject Line

3. Please follow the Email Subject Guidelines

Please note:

1. Any email sent to the QBE Underwriting email ([email protected]) MUST follow this subject line guideline to ensure prompt triage and process. ONLY emails following the guidelines will be counted towards our service time. Any email not specifying the inquiry type will be treated as general inquiry and therefore service time is not guaranteed.  
2. Once you have sent an email enquiry to the underwriting e-mailbox, you will receive an automatic reply with a reference ID (G*-HK*******). When you follow up or send additional information for the same case via email, please include the reference ID in your email subject in order to avoid system creating a new reference ID for the same case, which will delay the underwriting process.  

You and your customers can submit all your claims online and receive payment via bank transfer, eliminating the clutter of manual handling including postage and cheque bank-in. In a few easy steps, your claims submission can be done within minutes via this link, no login is required.

You may refer to the flyer and watch the youtube video for more motor eclaims experience.

You may refer to the flyer and FAQ (Frequently asked questions) for more details.

Therefore, effective from 1 January 2021, QBE Hong Kong will only accept online claim submissions, and cease accepting any submission of paper claims forms via mails, emails or faxes. Please submit or advise your customers to submit claim online at QBE eClaims https://www.qbe.com/hk/en/eclaims by choosing the corresponding QBE product.  From there, you can also find a step-by-step video and frequently-asked-questions to guide your online submission along the way.

	Paperless Claim Submission
	Check claim status anytime and anywhere from any device
	Faster Claims Settlement

For your ease to communicate this new arrangement to your customers, here please find a template for you to share the message via Whatsapp, WeChat or emails: 

Commission Statement has been replaced by Agent / Client Statement of Account since March 2020. You can download your Agent / Client Statement of Account on Qnect for the same commission details by following the steps below, please refer to the Statement of Account Notice User Guide for the details of the format.

In order to convenience you to know more about the current promotion campaigns, you can easily find out on the Personal insurance and Business insurance pages with the promotion notice. Lets visit Qtouch：https://www.qbe.com/hk/en/qtouch to find out more！