You will receive a claim confirmation email with a claim reference number assigned to your case. If your claim relates to damage to home building structure (such as ceiling and floor) and choose our panel contractor for repair, the adjuster will contact you within 4 working hours after your claim submission. The adjuster will arrange an onsite visit to inspect the extent of damage and evaluate repair costs.
Upon completion of the survey, QBE Hong Kong claims team will assess the claim and advise the assessment result shortly. You only need to pay whatever is not covered under the policy instead of paying the whole bill and pending for the reimbursement from the insurance company according to the coverage of the policy.
If no other issues, our panel contractor will proceed with the repair work after your confirmation.
Once the repair work is completed, you will be asked to sign a satisfactory form and pay the excess or uncovered items under the policy (if any).
For any emergency issue, such as a burst of water pipe, please contact our emergency hotline.
Please call 2861 9249.
They are here for you 24/7.
If your claim relates to damage to home content and you choose our panel contractor, the adjuster will contact you within 4 working hours after your claim submission. If the incident happens out of office hours, the adjuster will contact you on the following working day.
Our panel contractor can repair all kinds of damages that happen in a residential home unit.
It is a speedy claims process to expedite your home damage recovery. Our adjuster will be in contact with you in 4 hours to arrange an onsite survey best suits your schedule.
Upon completion of the survey, QBE Hong Kong claims team will assess the claim and advise the assessment result shortly. You only need to pay whatever is not covered under the policy, instead of paying the whole bill and pending for the reimbursement from the insurance company according to the coverage of the policy. More importantly, the work delivered by our panel contractor comes with a 12-Month workmanship warranty.
Yes, you can. However, you are highly recommended to choose our panel contractors. It is a speedy claims process to expedite your home damage recovery. Our adjuster will be in contact with you in 4 hours to arrange an onsite survey best suits your schedule.
Upon completion of the survey, QBE Hong Kong claims team will assess the claim and advise the assessment result shortly. You only need to pay whatever is not covered under the policy, instead of paying the whole bill and pending for the reimbursement from the insurance company according to the coverage of the policy. More importantly, the work delivered by our panel contractor comes with a 12-Month workmanship warranty.
For urgent repair such as a burst pipe, you should fix it immediately at your costs to mitigate the loss. Please retain the burst pipe and affected property for our further assessment. You can also contact our emergency assistance.
Please call 2861 9249.
They are here for you 24/7.
It depends on the extent of damage and complexity of repair work. Our panel contractor will advise in the onsite visit.
You can report all affected property claims via eClaims. We will handle those cases at the same time.
You will receive an email confirmation with a claim reference number when you have submitted your claim via eClaims.
If your claim relates to damage to home building structure (such as ceiling and floor) and choose our panel contractor for repair, the adjuster will contact you within 4 working hours after your claim submission.
You can go to eClaims website to check your claim status with the claim reference number.