Our claims promise

Promises made

We are committed to providing the expertise, service, technical knowledge and guidance our customers need to resolve their claim and continue working towards their goals.

Promises kept

Every customer is unique and every claim is different. We work closely with our customers to quickly and efficiently deliver the best outcome their coverage provides, every time.

Having a partnership with QBE gives our customers the confidence to know that their lives and businesses won’t be stopped by a claim. A loss resulting in a claim is a pivotal moment of truth in each relationship – it’s the moment when promises are put to the test. That’s why our Claims organization is committed to providing the expertise, service, technical knowledge, and guidance needed to resolve claims quickly and keep our customers moving toward their next ambition.

Customer Testimonials

Catastrophe Center

How we make it possible

Superior product

QBE customers can feel confident long before they have a claim, knowing that they have the best coverage to fit their needs.

Specialized expertise

Highly experienced claim adjusters working along with industry-leading service providers enables QBE to match each claim with the right resources and expertise.

Open communication

We work alongside our customers to clearly communicate expectations, timeframes and progress. Our customers know exactly how a claim is progressing every step of the way.

Fast and fair resolution

An insurance claim should not impede your customers’ lives and businesses. We always work to settle each claim quickly and efficiently.