When does a policy lapse?

A Lapse transaction is the term used when a policy is no longer required and is terminated on the expiry date. For this type of transaction, no premiums have been paid so no refund premiums are due.

Note 1: Policies will automatically be lapsed by QBE if they are not renewed within 90 days of their due date.

Note 2: There may be some cases where a policy was lapsed in error.  If this is the case, you must email to QBE a request to reinstate the policy and provide the reasons why. QBE will then give consideration to your request and advise you of the outcome.