Agents' Newsletter

Effective from 17 May 2021, New Travel Insurance has been available on both B2C customer platform and Qnect. Please refer to the Video and Quick-guide of the new product for more details.

Promotion Campaign

B2C Single Trip Travel Insurance and Qnect Single Trip Travel Insurance or Annual Travel Insurance
Date : 17 May to 31 August 2021

		Single Trip Travel	Annual Travel
	Medical Expenses cover Fulfill the ATB (HK & Singapore) Singapore Government’s requirement of minimum medical insurance cover: S$30,000	Up to HK$1,000,000	Up to HK$3,000,000
	Lowest time excess for delay benefits	6 hours (For Silver and Gold plan)	5 hours
	Premium discount for a group of 2 or more individuals (adult only)	•5% off : For a group of 2 to 9 adults •10% off : For a group of 10 or more adults (All adult traveling companions must under a same policy)
	Cover throughout the journey from departure from home until return to home	✓
	Automatic extension for involuntarily delay	14 days
	No Claim Discount	Not Applicable	Up to 15% off

 

 *For the detailed product terms and conditions, new product brochure and policy documents, please refer to Qtouch.

 

Customers are at the heart of every business and it is this focus that drives us to continuously collaborate and connect with our customers, even more so during tiring times.

Our QBE Connect sessions in Asia bring together our customer facing and backend support teams with our business partners, providing the opportunity to share best practices, gain invaluable insights and better understand each other’s needs and challenges. These interactions help to build trust and support both ways – key ingredients for a successful relationship.

Thank you for visiting QBE booth. We are always here for you and should you have any further questions, please reach out to your Relationship Manager.

Please see below updates for QBE service contacts:

1. QBE has updated the Relationship Manager. To check the contact information of your new relationship manager, please download and login to Qclub App, and navigate to the “Contact Us” page. You are able to call the Relationship Managers’ office phone, mobile phone or send email to them directly. 

For any enquires about Qclub, you can contact QBE Hong Kong appointed Qclub Service Vendor directly by clicking “Enquires and Support” on the app or email to [email protected] for assistance in the updated Qclub app (1 April 2020 version). Please read the user guide for more details and functions.

Please click here for more service contact details on Qtouch.

2. In order to keep track the communication chain and re-enforce our service, please contact your QBE Hong Kong Relationship Manager directly or email to  [email protected] / [email protected] by following the instructions below.

What’s more for motor eClaims? 
 
Motor eClaims not only enables customers to file motor insurance claims on any device 24/7, but also connects them to QBE’s network of panel repairers and appointed surveyor. 

QBE’s panel repairers are situated across Hong Kong, Kowloon and New Territories neighbouring MTR stations, bringing customers the ultimate convenience and benefits than ever.

Homeowner Claims

We are almost one year into the COVID-19 pandemic. While everyone is adjusting to the "new normal" where we work and play in the confines of our home, the frequent use of our home makes home comfort a priority for everyone in the family. As such, we have introduced QBE Home Contractor services for customers who need home damage repair. Throughout the Home insurance eClaims process, customers can now choose to appoint a QBE Home contractor who will contact our customers within 4 business hours, this way our customers can experience a faster survey and settlement of claims. Customers need not make payment upfront, furthermore they enjoy a 12-month workmanship warranty for home repair.

How to submit a claim online 

1.  Claims submit online via eClaims 
     (https://www.qbe.com/hk/en/eclaims)
 
eClaims enables claim submission of all products anywhere 24/7 and delivers faster settlement, keeping you better informed and managing your customers’ claims effortlessly. If you wish to know more about the benefits and features of QBE eClaims, please click here to view the Frequently-Asked-Questions (FAQs).

2.  Online claims submit via Qnect 

Ease to submit claims for customers via Qnect, with a comprehensive view of all online claim submissions and status under your portfolio.

i)    Login to Qnect (partner.qbe.com/hk) 
ii)   Search the policy for claim submission 
iii)  Under the Policy Options tab, click "New Claim" 
iv)  Fill in the eClaims form and submit 

Read more eClaims details on Qtouch.

From 7th April 2021, a new “Manage My Portfolio” dashboard is introduced on Qnect will enhance the existing functions of some existing pages.

Let’s visit Qnect: https://partner.qbe.com/hk/ or refer to Qtouch for more details! 

End-to-End Digital Experience for all products* 
(*Qnect or non-Qnect products)

Quotation Dashboard

 
To consolidate quotes and requests for all products (Qnect or non-Qnect products) on Quotation Dashboard, you can also instantly check the status of any quotes or request on Quotation Dashboard. 

Types of status include:

You may refer to the  User Guide and Introduction Video for more details.