• Make sure you are safe & report to the police immediately.
  • It is also advisable to record the below:
      1. Particulars and nature of any bodily injury involved (if any)
      2. Vehicle registration numbers for all vehicles involved in the incident (if any)
      3. Contact details of all other parties involved (if any)
      4. Take photos of the damaged parts, collision point and road condition
  • If the other party is at fault, you will have to lodge a complaint to the police within 10 days.


  • Do not make/receive any admission, offer, promise, payment, or indemnity with any party without the prior consent of QBE Hong Kong.
  • Do not dispute liability with the third party.
  • Do not move the vehicle unless the vehicle is at the unsafe place.

    For Private Car customers

    We offer a 24-hour Emergency Hotline* which supports:

    • Emergency Roadside assistance
    • Emergency towing services
    • Traffic regulation enquiries

    Hang Seng customers: 2537 3896
    Other customers: 2851 2336

    *Note: Coverage may differ for comprehensive and third party cover customers.

    Lodge a claim in 3 simple steps:

    1. Get your policy number, it is on your confirmation email/ SMS/ schedulemotor-claim-qr-code-500
    2. Have your supporting documents ready. We accept photos or scans.
    3. Submit your claim. No need to install any app. Simply scan the QR code or click the link to visit our
      claims website

    Click here to view a short instructional video to guide you step-by-step.

    Documents to prepare:

    Damage of Windscreen

    1. Photos of the damaged glasses before repair is conducted
    2. Photos of the repaired/replaced glasses after repair is conducted
    3. Motor Vehicle Licence
    4. Invoice / Receipt

    Motor Accident/Damage

    1. Letter of Authorization duly signed by the driver
    2. Driver’s Hong Kong Identity Card
    3. Driver's driving licence
    4. Vehicle Registration Document (Both sides)
    5. Motor Vehicle Licence
    6. Police statement
    7. Screening breath test result form, if any
    8. Photos showing the accident scene and involved vehicles, if available
    9. Car camera record, if any
    10. Repair quotation, if available
    11. Any third party correspondences

    Theft/Attempted Theft

    1. Letter of Authorization duly signed by the person who reported to the police
    2. Vehicle Registration Document (Both sides)
    3. Motor Vehicle Licence
    4. Police statement

    Panel Motor Repairing Service

    We have a list of panel repairer that provides you one-off claims & repair service.

    Windscreen Repairer

    Non-Windscreen Repairer

    Follow up an existing claim

    To check your claim status, please click here.

    If you need to amend or provide more information to support your claim, please email us by replying your claims notification email. Remember to quote you claim number.

    For enquiries, you may contact our Claims Services team(Monday to Friday 9:00am – 5:30pm) at: claims.qgi@qbe.com/ (852) 2828 3133 (Hang Seng Customers) or claims.hk@qbe.com(852) 2877 8608 (Other Customers).

    Got questions?

    Check our frequently-asked questions to find an answer.

    Alternatively, you may contact our Claims Services team(Monday to Friday 9:00am – 5:30pm) at: claims.qgi@qbe.com/ 852 2828 3133 (Hang Seng Customers) or claims.hk@qbe.com852 2877 8608 (Other Customers).

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