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Do

  • Make sure you are safe & report to the police immediately.
  • It is also advisable to record the below:
      1. Particulars and nature of any bodily injury involved (if any)
      2. Vehicle registration numbers for all vehicles involved in the incident (if any)
      3. Contact details of all other parties involved (if any)
      4. Take photos of the damaged parts, collision point and road condition
  • If the other party is at fault, you will have to lodge a complaint to the police within 10 days.
  • Customers with comprehensive cover may select a panel repairer (windscreen only / non-windscreenthat provides you one-off claims & repair service. Alternatively, you may contact your own repairer and lodge a claim yourself.

Don't

  • Do not make/receive any admission, offer, promise, payment, or indemnity with any party without the prior consent of QBE Hong Kong.
  • Do not dispute liability with the third party.
  • Do not move the vehicle unless the vehicle is at the unsafe place.

    Choose a  Motor Repairer 

    If you are a customer of our comprehensive cover, you can select one of our panel motor repairers (windscreen only / non-windscreenthat provides you one-off claims & repair service. Alternatively, you may find your own repairer and lodge a claim with a few steps.

     


    Documents to prepare

    The following documents will be required to process a claim, if you have chosen our panel repairer, the repairer will assist you in submitting the required documents to us.

    Damage of Windscreen

    1. Photos of the damaged glasses before repair is conducted
    2. Photos of the repaired/replaced glasses after repair is conducted
    3. Motor Vehicle Licence
    4. Invoice / Receipt

    Motor Accident/Damage

    1. Letter of Authorization duly signed by the driver
    2. Driver’s Hong Kong Identity Card
    3. Driver's driving licence
    4. Vehicle Registration Document (Both sides)
    5. Motor Vehicle Licence
    6. Police statement
    7. Screening breath test result form, if any
    8. Photos showing the accident scene and involved vehicles, if available
    9. Car camera record, if any
    10. Repair quotation, if available
    11. Any third party correspondences

     

    Theft/Attempted Theft

    1. Letter of Authorization duly signed by the person who reported to the police
    2. Vehicle Registration Document (Both sides)
    3. Motor Vehicle Licence
    4. Police statement

    Follow up an existing claim

    To check your claim status, please click here.

    If you need to amend or provide more information to support your claim, please email us by replying your claims notification email. Remember to quote you claim number.

    For enquiries, you may contact our Claims Services team(Monday to Friday 9:00am – 5:30pm) at: claims.qgi@qbe.com/ (852) 2828 3133 (Hang Seng Customers) or claims.hk@qbe.com(852) 2877 8608 (Other Customers).

    Got questions?

    Check our frequently-asked questions to find an answer.

    Alternatively, you may contact our Claims Services team(Monday to Friday 9:00am – 5:30pm) at: claims.qgi@qbe.com/ 852 2828 3133 (Hang Seng Customers) or claims.hk@qbe.com852 2877 8608 (Other Customers).

    Choose a Panel Repairer

    Customers with comprehensive cover may select a panel repairer that provides you one-off claims & repair service.

    Windscreen Repairer Non-windscreen repairer

    Alternatively, you may contact your own repairer and lodge a claim yourself.

    Why choose our Panel Repairer?

    Choosing our Panel Repairer provides you a hassle-free motor claim experience, see below for details.

    Recommended
    Choosing QBE's Panel Repairer
    Surveyor contact in 4 hours with inspection arranged in 3 days
    24/7 accident towing assistance service
    Claim submission assistance service
    License renewal pre-check service

    Government’s Annual Vehicle Examination with car pre-check service @HKD950 (Original price HKD 2,500) 

    Free ozone car interior cleaning service
    12-month workmanship warranty
     
    Car rental service
    Free vehicle maintenance consultation service
    Convenient location (nearby MTR station)
     
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