Other disputes

Complaints or disputes for other matters

At QBE LMI we value our customers and other people that we deal with. If you are unhappy with our service or have a complaint, we would like to know about it.

If you are a borrower or guarantor and you are unhappy with a service that relates to the provision of lenders’ mortgage insurance to your lender, we ask that you contact your lender in the first instance.

If you have a business relationship with QBE LMI, we ask you to contact us and speak with either the person who normally handles your business relationship, or that person’s manager. In most instances they should be able to resolve your complaint for you.

You can also contact our Customer Care Unit directly (quoting your policy and/or claim number):

QBE Customer Care Unit
GPO Box 219
Parramatta NSW 2124
Tel: 1300 650 503
Fax: (02) 8227 8594
Email: complaints@qbe.com

QBE has adopted the General Insurance Code of Practice, which provides guidelines and timeframes for handling complaints.

If you are not satisfied with our handling of your complaint, you have a right to take your complaint directly to AFCA.

Time limits may restrict your ability to make complaints to AFCA. Contact AFCA or consult the AFCA website for more details.

The details to lodge a complaint with AFCA are:

Online: Australian Financial Complaints Authority
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001