At QBE LMI we value our customers (lenders) and homebuyers that we have contact with. We understand that from time to time some customers, may not be happy with the service we provide in our underwriting area, in our handling of their claim or with other aspects of our business. The following outlines our Complaint Dispute Process. It sets out how we handle any complaint or dispute which we are made aware of.

Under the provisions of the National Consumer Credit Protection Act 2009 (Cth), QBE LMI is licensed by ASIC to engage in credit activities and our licence number is 393812.

At all times, your records will be dealt with in accordance with QBE LMI’s Privacy Policy.

For more information


Information on the complaint dispute process if you are a homebuyer or guarantor and QBE LMI is undertaking action to recover a debt owed by you to your lender.  


Information about the complaint dispute process if you are a lender that holds a lenders’ mortgage insurance policy issued by QBE LMI (i.e. you are a bank, building society, credit union or non-bank lender).


Complaint dispute process for all other matters.