6

At QBE LMI we value our customers (lenders) and borrowers that we have contact with. We want you to tell us if we haven’t met your expectations. If you have a complaint please tell us, it gives us the chance to address your concerns. Your complaint could be about a claim made by a lender, repayment history information, a privacy issue or relate to the conduct of our collection agents. Our complaint and disputes resolution service is available to you free of charge. The following outlines our Complaint Dispute Process. It sets out how we handle any complaint or dispute which we are made aware of.

Under the provisions of the National Consumer Credit Protection Act 2009 (Cth), QBE LMI is licensed by ASIC to engage in credit activities and our licence number is 393812.

At all times, your records will be dealt with in accordance with QBE LMI’s Privacy Policy.

For more information

Borrower

Information on the complaint dispute process if you are a homebuyer or guarantor and QBE LMI is undertaking action to recover a debt owed by you to your lender.  

Lender

Information about the complaint dispute process if you are a lender that holds a lenders’ mortgage insurance policy issued by QBE LMI (i.e. you are a bank, building society, credit union or non-bank lender).

Other

Complaint dispute process for all other matters.