Important information for our customers during COVID-19

As the situation with COVID-19 continues to develop we want to provide you with an update.

The State and Federal Governments have now announced more comprehensive shutdowns of non-essential services and strengthened their social distancing advice.

We support this approach and from Tuesday, 24 March, all our Australian and New Zealand employees will work from home.

We’re taking this precaution to keep our employees and the community safe, and to make sure our insurance services can continue. 

We acknowledge that our customers will also be taking similar measures and we will make every endeavour to ensure minimal disruption to align with preferred approaches.

Hardship and repayment holidays

During this time of uncertainty our focus remains on providing support to our lending partners and their customers.  

Our support extends to those who are provided financial hardship or repayment holidays as part of a COVID-19 support package.

Similar to our existing borrower hardship program, QBE LMI will support decisions that are in the best interests of borrowers who are impacted by COVID-19 and made in accordance with regulatory guidance and responsible lending practices.  

The LMI policy will remain in force and any future loss you might incur as the result of a borrower default will be protected by your LMI policy in the usual way.

When you provide assistance as part of a COVID-19 support package you are required to tell us. We will provide further guidance on reporting requirements.  We’ll be monitoring the situation as it unfolds and will keep you updated. 

Please contact your Regional Partnership Manager or Underwriting Manager for any questions.

For updates on COVID-19 please visit:

Phil White