Our weather patterns are changing, with a hotter and drier climate emerging in some parts of Australia as storms and rainfall become more intense in other locales.

 

Extreme weather and natural disasters can be devasting for our customers and the community, which is why we’re here to help when it’s needed most.

Information for our customers affected by December’s hail storms

Following the significant damage caused by last month’s hail storms that swept through Sydney and parts of NSW, the Insurance Council of Australia (ICA) has issued a warning to be aware of scammers posing as builders, roof inspectors and insurance company assessors.

We would like to raise awareness on this issue to ensure the safety of our customers. 

Please call us on 133 QBE (133 723) and press 2 for Claims if you would like to lodge a claim or verify a third-party who may have contacted you.

Alternatively, if you bought your policy from an intermediary or your financial institution, please contact them directly. 

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Our number one priority is to keep you safe and get you back on your feet as soon as possible.

Please click here to read the ICA’s announcement in full.

 

Making a claim

If you need to make a claim due to natural disaster or weather event, please contact us as soon as you’re safe and able to do so.

Notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Please remember:

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 3 for Claims.

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you. Alternatively, contact your intermediary if your insurance has been placed with one of our brokers. 

 

Preparing for extreme weather season

The effects of extreme weather and natural disasters can be devasting for our customers and the community. But there are things you can do to prepare for bushfire, storms, flood or cyclone.

Much of this essential preparation starts outside your home. For example ensuring trees and shrubs are well pruned and your yard clear of organic leaf and grass litter can be vital in the lead up to bushfire season. 

Regular maintenance and home upkeep are also important ahead of extreme weather season. Clean out leaves from gutters and install a gutter guard if trees overhang your roof.

Check downpipes are not blocked or rusted and can adequately drain water in a downpour.

 

 

Extreme weather tips for business 

At its worst, severe weather could be a cyclone in some areas, but bad storms, high winds and hail can also be devastating, especially if business premises are empty for a couple of days over holiday periods.

Water damage is a common claim for businesses, so ensuring regular maintenance is completed ahead of storm season is an important step in preparing for extreme weather periods.

Extreme weather checklist

  1. Is business premises maintenance up to date in case of exposure to extreme weather?
  2. Is there a need to reassess the sum insured to take into account increased or changed stock and holdings?
  3. Do all employees, including seasonal staff, know what to do in the case of extreme weather?
  4. Is your business interruption cover appropriate and up to date?
  5. Is there a formal Business Continuity Plan in place and are employees familiar with it?

 

Read our guide to extreme weather business preparation

 

Weather alerts

Keep up to date with the latest weather alerts in your area by checking our weather alerts page regularly, and following us on social media.

Visit our weather alerts

Follow us on Facebook

Follow us on Twitter

What you need to know about making an extreme weather insurance claim

catastrophe-fire

One of the most critical parts of extreme weather preparation is ensuring you have the correct home insurance policy and a clear understanding of exactly how you’re covered.

Natural disasters and extreme weather are unpredictable and unfortunately may be more likely to effect certain locations. 

If you live in an area that’s prone to bushfire, severe storms or cyclones, it’s worthwhile considering the role your insurance cover may play in getting you back to normal, especially if you need to make a claim.

Read more about making an extreme weather claim