We know extreme weather and natural disasters can be devastating for our customers and communities, which is why we’re here to support before, during and after catastrophic events.

Current events

We’re working hard to support our customers impacted by recent extreme weather across Australia. Find out how we’re responding, including what to do if you’re affected and need to claim on our alerts page. Or follow us Facebook and Twitter for updates.

For the latest weather updates listen to local radio or visit the Bureau of Meteorology’s website, Twitter or Facebook. You can also find more information and support using the government and emergency services sources at the bottom of this page.

QBE weather alerts

Making a claim after an event

If need to claim after an extreme weather event or natural disaster, please contact us as soon as you’re safe and able to do so. Contacting us as soon as possible helps us speed up the claims process so we can get you back on your feet sooner. It’s ok if you don’t know your policy details; provide your name and address and we’ll find it for you.

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 3 for Claims.

If you bought your policy from an intermediary or your financial institution, contact them directly.

After an event please:

  • Always follow the advice and direction of emergency services representatives - for general help, call the SES on 132 500 and in an emergency dial 000
  • Contact us straight away if you’re in urgent need of ‘make safe’ repairs, temporary accommodation or emergency cash payments
  • Take photographs of any damage before cleaning up to support your claim
  • Discard damaged goods that may pose a health risk
  • Be cautious around electrical items and power lines that may have been affected
  • Never drive a vehicle you believe may be unsafe, particularly if its windscreen is smashed, its indicators damaged, or it has been waterlogged
  • Never try to drive through flood-affected areas
  • Be careful around trees and buildings which may be unstable
  • Be aware of scammers offering assistance with claims or repairs - contact us first to ensure any works are authorised and completed by a reputable company that guarantees its work.

Find out more about making an extreme weather insurance claim or what to do after a flood, cyclone, storm or bushfire.

Extra help if you’re experiencing vulnerability

If you’re a QBE customer in need of extra care after a natural disaster or weather event, we have a number of support measures and resources available to support you. Find out more about how we can help customers experiencing vulnerability.

Screen shot of natural disasters and weather events hub

Natural disaster and weather events resource hub

Access useful guides, tips, insights and stories to help you prepare your home, vehicles and business before extreme weather and natural disaster events - and respond and recover from them after.


Visit the hub

Insurance protection before future events

One of the most critical parts of extreme weather preparation is considering insurance protection and the role it may play in getting you back to normal if your home, business or assets are damaged or destroyed after an event. It’s especially important to think about if you are in an area prone to bushfire, severe storms or cyclones.

If you have insurance, make sure you have a clear understanding of exactly how and when you’re covered to make sure your levels of cover are right for you.

Read more about how to make sure you have enough cover in our home owners and business guides to avoiding underinsurance and get help estimating costs to rebuild your home and replace your contents using these calculators.


Local government and emergency services

Bureau of Meteorology  Website, Twitter, Facebook

 
 New South Wales
NSW Government Emergency Services
Website, Android, iOS
NSW Rural Fire Services (RFS)
WebsiteTwitter, Facebook, Map, Android, iOS
Fire and Rescue New South Wales
Website, Twitter, Facebook
New South Wales State Emergency Service (SES)
132 500, Website, Twitter, Facebook
New South Wales Police Force
131 444. Website, Twitter, Facebook

Victoria 
VIC Government Emergency Services
Website, Android, iOS
Country Fire Authority (CFA)
Website, Twitter, Facebook, Map, Android, iOS
Metropolitan Fire Brigade (MFB)
Website, Twitter, Facebook
Victoria State Emergency Service (SES)
132 500, Website, Twitter, Facebook, Android, iOS
Victoria Police Force
Website, Twitter, Facebook

 Queensland
Queensland Government Emergency Services
Website, Android, iOS
QLD Rural Fire Service
Website, Map
QLD Fire and Emergency Services (QFES)
Website, Twitter
Queensland State Emergency Service (SES)
132 500, Website, Twitter, Android, iOS 
Queensland Police Force
131 444, Website, Twitter, Facebook
South Australia
South Australia Government Emergency Services
Website, Android, iOS
South Australian Country Fire Service (CFS)
Website, Twitter, Facebook, Map
South Australian Metropolitan Fire Service
Website, Twitter, Facebook 
South Australian State Emergency Service (SES)
132 500, Website, Twitter, Facebook 
South Australia Police Force
131 444, Website, Twitter, Facebook
 Western Australia
Western Australia Government Emergency Services
Website, Android, iOS
Department of Fire and Emergency Services Western Australia (DFES)
Website, Twitter, Facebook 
Western Australia State Emergency Service (SES)
132 500, Website, Twitter, Facebook 
Western Australia Police Force
131 444, Website, Twitter, Facebook
 Tasmania
Tasmania Government Emergency Services
Website, Android, iOS
Tasmania Fire Service (TFS)
Website, Twitter, Facebook, Map 
Tasmania State Emergency Service (SES)
132 500, Website, Twitter, Facebook 
Tasmania Police Force
131 444, Website, Twitter, Facebook
 Northern Territory
Northern Territory Government Emergency Services
Website, Android, iOS
NT Fire and Rescue Service
Website
NT Police, Fire & Emergency Services
Website, Twitter, Facebook 
Northern Territory State Emergency Service (SES)
132 500, Website
 Australian Capital Territory
ACT Government Emergency Services
Website, Facebook  Android, iOS
ACT Rural Fire Service
Website, Twitter, Facebook, Map
ACT Fire & Rescue
Website, Twitter, Facebook 
ACT State Emergency Services (SES)
132 500, Website, Twitter, Facebook 
 
Normal underwriting terms and conditions apply. Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Please read the Policy Wording or Product Disclosure Statement (PDS) and Target Market Determination (TMD) to decide if a product is right for you.