We know our customers may find themselves in circumstances, at different times in their lives, where they need extra support.
What to do if you’re experiencing vulnerability
If you’re a QBE customer in need of extra care, we have a number of support measures and resources available to support you.
We know many of our customers are facing increased financial stress as a result of the situation with COVID-19. If you’re experiencing hardship as a result of COVID-19, visit our COVID-19 support page.
Family and domestic violence support
Family and domestic violence is a complex issue that QBE takes seriously. If you’re experiencing family and domestic violence, please read our Family Domestic Violence Customer Support Policy.
Financial hardship support
We appreciate there are times when personal circumstances can make it difficult to meet all your financial commitments. If you’re struggling to make an excess payment or repay a debt to QBE, please contact your claims officer directly or visit our Financial Hardship page.
Premium payment options for QBE’s customers
If you are a QBE customer for general insurance products and your personal circumstances mean you’re having difficulty making a premium payment please contact us on 133 723 to talk to our team about how we can help.
There are also a number of free external support services available if you’re facing challenging personal circumstances and need help. The following services are available to all Australians. However, in an emergency, or if you’re not feeling safe, always call 000.
|National Debt Line||
1800 007 007
|Provides access to a local financial advisor.|
|Translator Services||13 14 59||Free phone service to access an interpreter, 24 hours, 7 days a week.|
||Government services available for both students and older Australians.|
|Lifeline||13 11 14 (24-hour crisis support)||24-hour support for anyone across Australia experiencing a personal crisis or thinking about suicide.|
|MensLine Australia||1300 789 978||24-hour phone and online support and information service for Australian men. Supports men and boys who are dealing with family and relationship difficulties.|
|1800 Respect||1800 737 732||24-hour hotline for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.|
|Women's Legal Services Australia||http://www.wlsa.org.au/
||A national network of community legal centres specialising in women's legal issues.|
|Aboriginal Family Domestic Violence Hotline||1800 019 123||A dedicated contact line for Aboriginal victims of crime who would like information on victims' rights, how to access counselling and financial assistance.|
|Centre for Rural and Remote Mental Health||(02) 6363 8444||Provides leadership in rural and remote mental health research, evidence-based service design and delivery. They do not provide emergency services.|
||Support for people experiencing grief, loss and trauma.|
|Relationships Australia||1300 551 800||Relationship support services for individuals and families, including counselling, family dispute resolution and education support programs.|
|STARTTS||02 9646 6800||STARTTS' services are free for people of any age who have survived torture, trauma or both and are refugees, asylum seekers, or from refugee-like backgrounds.|
|National Aboriginal Community Controleed Health Organisation||https://www.naccho.org.au/
||National peal body representing Aboriginal Community Controlled Health Services across the country on Aboriginal health and wellbeing issues.|