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We know our customers may find themselves in circumstances, at different times in their lives, where they need extra support.

What to do if you’re experiencing vulnerability

If you’re a QBE customer in need of extra care, we have a number of support measures and resources available to support you.

COVID-19 support

We know many of our customers are facing increased financial stress as a result of the situation with COVID-19. If you’re experiencing hardship as a result of COVID-19, visit our COVID-19 support page.

Family and domestic violence support

Family and domestic violence is a complex issue that QBE takes seriously. If you’re experiencing family and domestic violence, please read our Family Domestic Violence Customer Support Policy.

Claims support

If you need help with an existing claim, please contact your Claims Officer directly. If you need to make a claim, please visit our Claims page or contact our claims team.

Financial hardship support

We appreciate there are times when personal circumstances can make it difficult to meet all your financial commitments. If you’re struggling to make an excess payment or repay a debt to QBE, please contact your claims officer directly or visit our Financial Hardship page.

Premium payment options for QBE’s customers

If you are a QBE customer for general insurance products and your personal circumstances mean you’re having difficulty making a premium payment please contact us on 133 723 to talk to our team about how we can help.

Professional support

There are also a number of free external support services available if you’re facing challenging personal circumstances and need help. The following services are available to all Australians. However, in an emergency, or if you’re not feeling safe, always call 000.

Service  Number/website About 
National Debt Line

1800 007 007
9.30am to 4.30pm, Monday to Friday

Provides access to a local financial advisor.
 

Service  Number/website About 
Translator Services 13 14 59 Free phone service to access an interpreter, 24 hours, 7 days a week.
Services Australia https://www.servicesaustralia.gov.au
Government services available for both students and older Australians.
 

Service  Number/webiste About 
Lifeline 13 11 14 (24-hour crisis support) 24-hour support for anyone across Australia experiencing a personal crisis or thinking about suicide.
MensLine Australia 1300 789 978 24-hour phone and online support and information service for Australian men. Supports men and boys who are dealing with family and relationship difficulties.
 

Service  Number/website  About
1800 Respect 1800 737 732 24-hour hotline for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Women's Legal Services Australia http://www.wlsa.org.au/
A national network of community legal centres specialising in women's legal issues.
Aboriginal Family Domestic Violence Hotline 1800 019 123 A dedicated contact line for Aboriginal victims of crime who would like information on victims' rights, how to access counselling and financial assistance.
 

Service Number/website   About
Centre for Rural and Remote Mental Health (02) 6363 8444 Provides leadership in rural and remote mental health research, evidence-based service design and delivery. They do not provide emergency services.
 

Service Number/website  About
GriefLine https://griefline.org.au/
Support for people experiencing grief, loss and trauma.
Relationships Australia 1300 551 800 Relationship support services for individuals and families, including counselling, family dispute resolution and education support programs.
 

Service Number/webiste  About
STARTTS 02 9646 6800 STARTTS' services are free for people of any age who have survived torture, trauma or both and are refugees, asylum seekers, or from refugee-like backgrounds.
National Aboriginal Community Controleed Health Organisation https://www.naccho.org.au/
National peal body representing Aboriginal Community Controlled Health Services across the country on Aboriginal health and wellbeing issues.
 

More help

If you need more support with your cover, or help understanding your insurance, please contact us.