Make an insurance claim online

We’re here to make your claim simple and easy. Use this form to claim online, anytime, anywhere - and we'll come back to you within 48 hours.

If you require urgent assistance, or would like to speak to one of our claims team members, please call us on 133 723 and we’ll be there to help.

To claim online you’ll need the following:

  • Your policy number
  • Details about what happened
  • Details of other people involved

Let's get started

Tell us about the incident

Tell us more about yourself

Our Privacy Policy describes how we collect, disclose, store and use personal information as well as how to access it, correct it or make a complaint. When we say personal information we may also mean sensitive information such as health information, criminal history or professional memberships that’s relevant to us issuing, administering or managing products or providing services and the terms on which we will do these things. We use personal information to issue, administer and manage products and provide services. You can view our Privacy Policy online, or obtain a copy by phoning us on 133 723 or requesting it from our authorised representatives or service providers.

We may share your information with other QBE Group companies, our authorised representatives and service providers, each of which may be based outside of Australia.

By giving us personal information you consent to us collecting, disclosing, storing and using personal information in accordance with our Privacy Policy. If you give us someone else’s personal information you confirm that you’ve obtained their consent to do so.

If you don’t provide all of the personal information we’ve requested, we may be unable to issue, administer and manage products and provide services.


What happens after claiming online?

We’ll get in touch with you within 48 hours to provide you with a claim number.

You can call us anytime on 133 723 even if you lodged your claim online.