Online Claims Form

Make an insurance claim online

We’re here to make your claim simple and easy. Use this form to claim online, anytime, anywhere - and we'll come back to you within 48 hours.

If you require urgent assistance, or would like to speak to one of our claims team members, please call us on 133 723 and we’ll be there to help.

To claim online you’ll need the following:

Your policy number
Details about what happened
Details of other people involved

Thanks for submitting your claim details.

We’ll review this information and a claims officer will get back to you within 48 hours with a claim number.

For more information on the claims process

Visit our how to claim page

Any questions? Contact us on 133 723

Oops

We have not been able to submit your claim details due to technical issues. We are working hard to fix these and hope to be back online soon. Please return to the Online Claims form to try again or contact us on 133 723 to lodge your claim.

Thanks for your patience.

Let's get started

Select the policy you hold with QBE

What's your policy number?

What's your registration number?

Tell us about the incident

When did it happen?

Where did it occur (start typing an address or you can select a location on the map)?

Tell us what happened

Were any other people involved?

Third party details

Please leave fields blank if unknown (optional)

First name

Last name

What is the registration number of the third party vehicle?

What is the contact number of the third party (include area code for a landline number)?

What is the residential address of the third party?

If you have any other details please enter them here

Remove

Add another person

Tell us more about yourself

First name

Last name

What’s your preferred contact number (include area code for a landline number)?

What time would you prefer we call you to follow up this claim?

Anytime (8am to 8pm), including weekends
Business hours (9am to 5pm), Mon - Fri
After 5pm (5pm to 8pm), Mon - Fri (not applicable for motorcycle customers)

Enter your email address

What is your residential address?

By submitting you are agreeing to our Privacy Policy. Read it by clicking here.

Our Privacy Policy describes how we collect, disclose, store and use personal information as well as how to access it, correct it or make a complaint. When we say personal information we may also mean sensitive information such as health information, criminal history or professional memberships that’s relevant to us issuing, administering or managing products or providing services and the terms on which we will do these things. We use personal information to issue, administer and manage products and provide services. You can view our Privacy Policy online, or obtain a copy by phoning us on 133 723 or requesting it from our authorised representatives or service providers.

We may share your information with other QBE Group companies, our authorised representatives and service providers, each of which may be based outside of Australia.

By giving us personal information you consent to us collecting, disclosing, storing and using personal information in accordance with our Privacy Policy. If you give us someone else’s personal information you confirm that you’ve obtained their consent to do so.

If you don’t provide all of the personal information we’ve requested, we may be unable to issue, administer and manage products and provide services.

What happens after claiming online?

We’ll get in touch with you within 48 hours to provide you with a claim number.

You can call us anytime on 133 723 even if you lodged your claim online.