Information for our partners and customers affected by Cyclone Harold

Cyclone Harold has impacted several islands in the Pacific region over the last week, bringing devastating weather conditions that have caused severe damage to homes, businesses and communities.

We’ve mobilised our assessors and other service providers and are prepared to support you as quickly as possible should you, or a customer, have sustained any damage.

If there’s an urgent need for emergency ‘make safe’ repairs, temporary accommodation or emergency cash payments, please contact us straightaway for support. We’d also like to refer you to some useful content surrounding staying safe during a cyclone, and safely returning to your home after a cyclone.

How to claim

If you’re insured directly with QBE, call us on the following numbers:

  • Vanuatu: +678 35 300
  • Fiji: +679 331 5455
  • Solomon Islands: +677 38884

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

We encourage all brokers to contact their usual QBE contact to lodge any claims.

Please remember

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • Return to your property only when the authorities deem it safe
  • Be cautious around electrical items that may have been affected by water, especially fallen power lines which may still be live
  • Be careful around trees and buildings which may be unstable following the cyclone
  • Take photographs or videos of any damage to support your claim and speed up claim processing time. If safe to do so, keep a sample of the material to support your claim
  • Discard any damaged goods that may pose a health-risk
  • Be aware of scammers offering assistance with claims or repairs. Always contact us first to ensure the works are authorised by a reputable company that guarantees its work
  • It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest information on emerging and current weather conditions across your region, please listen to the local radio and monitor information from the emergency services.

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