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Fiji
QBE Insurance (Fiji) Limited

QBE Centre
33 Victoria Parade
GPO Box 101
Suva, Fiji
Tel: + 679 331 5455
Fax: + 679 330 0285
Email: info.fiji@qbe.com

French Polynesia
QBE Insurance (International) Pty Limited

Immeuble Papineau
Rue Tepano Jaussen BP 283
98713 Papeete, Tahiti
French Polynesia
Tel: +689 40 50 66 00
Fax: +689 40 50 66 01
Email: info.fp@qbe.com

New Caledonia
QBE Insurance (International) Pty Limited

22 Avenue Galliéni
BP 449
98845 Noumea-Cedex
New Caledonia
Tel: +687 24 63 00
Fax: +687 28 77 17
Email: info.nc@qbe.com

Papua New Guinea
QBE Insurance (PNG) Limited

Ground Level
Deloitte Haus
MacGregor Street
Section 08 Lot 19 Granville, Town
PO Box 814, Port Moresby
Tel: +675 309 0144
Fax: +675 321 4756
Email: info.png@qbe.com

Solomon Islands
QBE Insurance (International) Pty Limited

Panatina Plaza
Prince Philip Highway
P.O. Box 764
Honiara
Solomon Islands
Tel: + 677 388 84
Fax: + 677 388 87
Email: info.sol@qbe.com

Vanuatu
QBE Insurance (Vanuatu) Limited

Level 2
Office 2a - 2c / 2g
Tana Russet Complex
P.O. Box 186, Port Vila
Vanuatu
Tel: + 678 353 00
Fax: + 678 355 10
Email: info.van@qbe.com

Customer feedback

Customer Feedback

Complaints process in Fiji

At QBE Fiji, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:


  • Refer the complaint to the Financial Systems Development Group at the Reserve Bank of Fiji. For further details you can visit their website www.rbf.gov.fj/ or contact them by:
    Telephone: +679 3313 611
    Email: info@rbf.gov.fj
    Mail: The Chief Manager,
    Financial Systems Development and Compliance Group, 
    Reserve Bank of Fiji, 
    Private Mail Bag, Suva
  • You may seek independent legal advice.  

If you need to lodge a complaint, please refer to our complaints process brochure for more details.

Commentaires du Client

Traitement des plaintes en Polynésie française

Chez QII Polynesie Francaise, nous avons une procédure pour examiner les plaintes qui peuvent survenir. Nous étudions chaque plainte et essayons de trouver une solution aussi rapidement que possible.

Comment formuler une plainte

Contactez-nous et expliquez-nous votre problème. Vous pouvez contacter la personne QBE qui a pris la décision dont vous n'êtes pas satisfait, ou notre bureau de Papeete (détails ici). Si vous n'êtes pas satisfait de la décision, vous pouvez demander que la plainte soit renvoyée à un responsable.

Si le problème n’est toujours pas résolu, vous pouvez alors demander que le problème soit renvoyé au comité de résolution des litiges de QBE. Si la décision de notre comité est inacceptable pour vous, vous avez les options suivantes à votre disposition:

  • Saisir la Direction Générale des Affaires Economiques (DGAE) de Papeete – Tahiti. Pour plus de détails, vous pouvez visiter leur site web www.dgae.gov.pf ou les contacter:
    Par téléphone: +689 40 50 97 97
    Par email: en allant sur “Nous contacter” sur leur site www.dgae.gov.pf
    Par courrier: Direction Générale des Affaires Economiques
    BP 82 - 98713 Fare Ute – Papeete
    Tahiti
  • Vous pouez demner un avis juridique independent.

Si vous devez déposer une plainte, veuillez consulter notre brochure.

Commentaires du Client

Traitement des réclamations en Nouvelle-Calédonie

Chez QII Nouvelle Caledonie, nous avons une procédure pour examiner les réclamations qui peuvent survenir. Nous étudions chaque requête et essayons de trouver une solution aussi rapidement que possible.

Comment formuler une réclamation

Contactez-nous et expliquez-nous votre problème. Vous pouvez contacter la personne QBE qui a pris la décision dont vous n'êtes pas satisfait, ou notre bureau de Papeete (détails ici). Si vous n'êtes pas satisfait de la décision, vous pouvez demander que la plainte soit renvoyée à un responsable.

Si le problème n’est toujours pas résolu, vous pouvez alors demander que le problème soit renvoyé au comité de résolution des litiges de QBE. Si la décision de notre comité est inacceptable pour vous, vous avez les options suivantes a votre disposition:

  • Vous pouvez demner un avis juridique independant.

Si vous devez déposer une plainte, veuillez consulter notre brochure.

 

Customer Feedback

Complaints process in Papua New Guinea

At QBE PNG, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:


  • Refer the matter to the Office of Insurance Commissioner:
    By telephone: +675 321 7966
    By mail: The Insurance Commissioner
    P O Box 122,
    Port Moresby, National Capital District
  • Seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.

Customer Feedback

Complaints process in Solomon Islands

At QII Solomon Islands Branch, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:


  • Refer the matter to the Central Bank of Solomon Islands. For further details you can visit their website www.cbsi.com.sb or they can be contacted:
    By telephone: +679 217 91
    By email: info@cbsi.com.sb
    By mail: The Commissioner of Insurance
    Central Bank of Solomon Islands
    PO Box 634, Honiara
  • Seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.

Customer Feedback

Complaints process in Vanuatu

At QBE Vanuatu, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:


  • Refer the matter to the Reserve Bank of Vanuatu. For further details you can visit their website www.rbv.gov.vu or contact them:
    By telephone: +678 233 33
    By email: rbvinfo@rbv.gov.vu
    By mail: The Director
    Financial Institution Supervision Department
    Reserve Bank of Vanuatu
    Private Mail Bag 9062, Pierre Brunet Street
    Port Vila, Vanuatu
  • Seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.

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