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Contact Us

Want to get in touch? Here’s how.
  • Fiji

    QBE Insurance (Fiji) Limited
    QBE Centre
    33 Victoria Parade
    GPO Box 101
    Suva, Fiji
    Tel: + 679 331 5455
    Fax: + 679 330 0285
    Email: [email protected]
  • French Polynesia

    QBE Insurance (International) Pty Limited
    Immeuble Papineau
    Rue Tepano Jaussen BP 283
    98713 Papeete, Tahiti
    French Polynesia
    Tel: +689 40 50 66 00
    Fax: +689 40 50 66 01
    Email: [email protected]
  • New Caledonia

    QBE Insurance (International) Pty Limited
    25 Av. Victoire Henry Lafleur
    Nouméa 98800
    New Caledonia
    Tel: +687 24 63 00
    Email: [email protected]
  • Solomon Islands

    QBE Insurance (International) Pty Limited
    Panatina Plaza
    Prince Philip Highway
    P.O. Box 764
    Honiara
    Solomon Islands
    Tel: + 677 388 84
    Fax: + 677 388 87
    Email: [email protected]

Customer feedback

Complaints process in Fiji

At QBE Fiji, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:

  • Refer the complaint to the Financial Systems Development Group at the Reserve Bank of Fiji. For further details you can visit their website www.rbf.gov.fj or contact them by:
    • Telephone: +679 3313 611
    • Email: [email protected]
    • Mail: The Chief Manager, Financial Systems Development and Compliance Group, Reserve Bank of Fiji, Private Mail Bag, Suva
  • You may seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.

Commentaires du Client

Traitement des plaintes en Polynésie française

Chez QII Polynesie Francaise, nous avons une procédure pour examiner les plaintes qui peuvent survenir. Nous étudions chaque plainte et essayons de trouver une solution aussi rapidement que possible.

Comment formuler une plainte

Contactez-nous et expliquez-nous votre problème. Vous pouvez contacter la personne QBE qui a pris la décision dont vous n'êtes pas satisfait, ou notre bureau de Papeete (détails ici). Si vous n'êtes pas satisfait de la décision, vous pouvez demander que la plainte soit renvoyée à un responsable.

Si le problème n’est toujours pas résolu, vous pouvez alors demander que le problème soit renvoyé au comité de résolution des litiges de QBE. Si la décision de notre comité est inacceptable pour vous, vous avez les options suivantes à votre disposition:

  • Saisir la Direction Générale des Affaires Economiques (DGAE) de Papeete – Tahiti. Pour plus de détails, vous pouvez visiter leur site web www.dgae.gov.pf ou les contacter:
    • Par téléphone: +689 40 50 97 97
    • Par email: en allant sur “Nous contacter” sur leur site www.dgae.gov.pf
    • Par courrier: Direction Générale des Affaires Economiques, BP 82 - 98713 Fare Ute – Papeete, Tahiti
  • Vous pouvez demander un avis juridique indépendant.

Si vous devez déposer une plainte, veuillez consulter notre brochure.

Complaints process in Solomon Islands

At QII Solomon Islands Branch, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:

  • Refer the matter to the Central Bank of Solomon Islands. For further details you can visit their website www.cbsi.com.sb or they can be contacted:
    • By telephone: +679 217 91
    • By email: [email protected]
    • By mail: The Commissioner of Insurance, Central Bank of Solomon Islands, PO Box 634, Honiara
  • Seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.