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Fiji
QBE Insurance (Fiji) Limited

QBE Centre
33 Victoria Parade
GPO Box 101
Suva, Fiji
Tel: + 679 331 5455
Fax: + 679 330 0285
Email: info.fiji@qbe.com

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French Polynesia
QBE Insurance (International) Pty Limited

Immeuble Papineau
Rue Tepano Jaussen BP 283
98713 Papeete, Tahiti
French Polynesia
Tel: +689 40 50 66 00
Fax: +689 40 50 66 01
Email: info.fp@qbe.com

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New Caledonia
QBE Insurance (International) Pty Limited

22 Avenue Galliéni
BP 449
98845 Noumea-Cedex
New Caledonia
Tel: +687 24 63 00
Fax: +687 28 77 17
Email: info.nc@qbe.com

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Papua New Guinea
QBE Insurance (PNG) Limited

Ground Level
Deloitte Haus
MacGregor Street
Section 08 Lot 19 Granville, Town
PO Box 814, Port Moresby
Tel: +675 309 0144
Fax: +675 321 4756
Email: info.png@qbe.com

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Solomon Islands
QBE Insurance (International) Pty Limited

Panatina Plaza
Prince Philip Highway
P.O. Box 764
Honiara
Solomon Islands
Tel: + 677 388 84
Fax: + 677 388 87
Email: info.sol@qbe.com

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Vanuatu
QBE Insurance (Vanuatu) Limited

Level 2
Office 2a - 2c / 2g
Tana Russet Complex
P.O. Box 186, Port Vila
Vanuatu
Tel: + 678 353 00
Fax: + 678 355 10
Email: info.van@qbe.com

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Customer Feedback

Complaints process in Fiji

At QBE Fiji, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

 Please contact us and explain the problem. You can contact us by phone, in person or in writing. Please provide as much information as possible about the reasons for your complaint. The details of your complaint should be addressed to the Compliance & Risk Management Officer.

The Compliance & Risk Management Officer can be contacted:

By telephone:      +679 322 1015
By fax:                +679 330 0285
By email:             info.fiji@qbe.com
By mail:              The Compliance & Risk Management Officer
                          QBE Insurance (Fiji) Limited
                           PO Box 101, Suva

  1. One of our Complaints Handlers will acknowledge receipt of your complaint within 2 working days and gather all the relevant information. These specialists have the authority to deal with your complaint.
  2. In most cases we will provide a final decision to you within 20 working days of receiving your complaint, provided we have received all the necessary information. If we require more information or the matter requires further investigation, we will update you on the progress every 10 working days.
  3. If you are not satisfied with our final decision, you have other options available such as:
  • Referring the matter to the Financial Systems Development and Compliance Group at the Reserve Bank of Fiji. For further details you can visit their website www.rbf.gov.fj/ or the Financial Systems Development and Compliance Group can be contacted: 


By telephone:  +679 3313 611
By email:         info@rbf.gov.fj
By mail:           The Chief Manager
                         Financial Systems Development and Compliance Group
                         Reserve Bank of Fiji
                         Private Mail Bag, Suva

 

  • Seeking independent legal advice

    If you need to write to us to lodge the complaint please download a complaint form, fill it in and fax or mail it to us.
 

Commentaires du Client

Traitement des plaintes en Polynésie française

A QBE Polynésie, nous avons une procédure pour examiner les plaintes qui peuvent survenir. Nous étudions chaque plainte et essayons de trouver une solution aussi rapidement que possible.

Comment formuler une plainte 

Contactez-nous et expliquez-nous votre problème. Vous pouvez nous contacter par téléphone ou par écrit. Veillez à nous fournir autant d’informations que possible sur les raisons de votre plainte. Les détails de votre plainte doivent être adressés au Directeur de la délégation.

Le Directeur de la délégation peut être contacté :

Par téléphone :    +689 40 50 66 00
Par fax :              +689 40 50 66 01
Par email :           info.fp@qbe.com
Par courrier :       QBE Insurance (International) Pty Limited
                            Monsieur le Directeur
                            BP 283
                            98713 Papeete
                            Tahiti

 

  1. Un de nos chargés des plaintes accusera réception de votre plainte dans les 2 jours (ouvrables), et rassemblera toutes les informations pertinentes. Ces spécialistes ont le pouvoir de traiter votre plainte.

  2. Dans la plupart des cas, nous vous transmettrons la décision finale dans les 20 jours (ouvrables) suivant la réception de votre plainte, à condition que nous ayons reçu toutes les informations nécessaires. Si nous avons besoin d’informations complémentaires ou si la question nécessite un examen plus approfondi, nous vous tiendrons informés du déroulement de votre dossier tous les 10 jours (ouvrables).

  3. Si vous n’êtes pas satisfait de notre décision finale, vous avez la possibilité de :
  • Saisir la Direction Générale des Affaires Economiques (DGAE) de Papeete – Tahiti.  Pour plus de détails, vous pouvez visiter leur site web www.dgae.gov.pf ou les contacter  :

    Par téléphone : +689 40 50 97 97
    Par email :  en allant sur “Nous contacter” sur leur site www.dgae.gov.pf
    Par courrier : Direction Générale des Affaires Economiques
    BP 82  - 98713 Fare Ute – Papeete
    Tahiti

  • Prendre un avocat

    Pour formuler une plainte, veuillez télécharger un formulaire de plainte, le remplir et nous le retourner par fax ou par email. 
 

Commentaires du Client

Traitement des réclamations en Nouvelle-Calédonie

Chez QBE Nouvelle-Calédonie, nous avons une procédure pour examiner les réclamations qui peuvent survenir. Nous étudions chaque requête et essayons de trouver une solution aussi rapidement que possible.

Comment formuler une réclamation

Contactez-nous et expliquez-nous votre problème. Vous pouvez nous contacter par téléphone ou par écrit. Veillez à nous fournir autant d’informations que possible sur les raisons de votre réclamation. Les détails de votre plainte doivent être adressés au Directeur de la délégation.

Le Directeur de la délégation peut être contacté :

Par téléphone :         +687 24 63 00
Par fax :                   +687 28 77 17
Par email :                info.nc@qbe.com
Par courrier :            QBE Insurance (International) Pty Limited
                                 Monsieur le Directeur
                                 BP 449
                                 98845 Nouméa Cedex 
                                 Nouvelle-Calédonie

 

  1. Un de nos chargés des plaintes accusera réception de votre plainte dans les 2 jours (ouvrables), et rassemblera toutes les informations pertinentes. Ces spécialistes ont le pouvoir de traiter votre plainte.

  2. Dans la plupart des cas, nous vous transmettrons la décision finale dans les 20 jours (ouvrables) suivant la réception de votre plainte, à condition que nous ayons reçu toutes les informations nécessaires. Si nous avons besoin d’informations complémentaires ou si la question nécessite un examen plus approfondi, nous vous tiendrons informés du déroulement de votre dossier tous les 10 jours (ouvrables).
  • Prendre un avocat

    Pour formuler une plainte, veuillez télécharger un formulaire de plainte, le remplir et nous le retourner par fax ou par email. 
 

Customer Feedback

Complaints process in Papua New Guinea

At QBE PNG, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can contact us by phone, in person or in writing. Please provide as much information as possible about the reasons for your complaint. The details of your complaint should be addressed to the Operations Manager.

The Operations Manager can be contacted:

By telephone: +675 321 2144

By fax: +675 321 4756

By email: info.png@qbe.com

By mail: The Operations Manager

               QBE Insurance (PNG) Limited

               PO Box 814, Port Moresby, National Capital District

  1. One of our Complaints Handlers will acknowledge receipt of your complaint within 2working days and gather all the relevant information. These specialists have the authority to deal with your complaint.

  2. In most cases we will provide a final decision to you within 20 working days of receiving your complaint, provided we have received all the necessary information. If we require more information or the matter requires further investigation, we will update you on the progress every 10 working days.

  3. If you are not satisfied with our final decision, you have other options available such as:
  • Referring the matter to the Office of Insurance Commissioner, P O Box 122, Port Moresby, National Capital District or they can be contacted: 

By telephone:  +675 321 7966

By mail: The Insurance Commission
               The Insurance Commissioner’s Office
                P O Box 122,
               Port Moresby, National Capital District

  • Seeking independent legal advice

If you need to write to us to lodge the complaint please download a complaint form, fill it in and fax or mail it to us.

Customer Feedback

Complaints process in Solomon Islands

At QBE II Solomon Islands, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can contact us by phone, in person or in writing. Please provide as much information as possible about the reasons for your complaint. The details of your complaint should be addressed to the Country Manager.

The Country Manager can be contacted:

By telephone: +677 388 84

By fax: +677 388 87

By email: info.sol@qbe.com

By mail: The Country Manager

               QBE Insurance (International) Pty Limited

               PO Box 764, Honiara

  1. One of our Complaints Handlers will acknowledge receipt of your complaint within 2working days and gather all the relevant information. These specialists have the authority to deal with your complaint.

  2. In most cases we will provide a final decision to you within 20 working days of receiving your complaint, provided we have received all the necessary information. If we require more information or the matter requires further investigation, we will update you on the progress every 10 working days.

  3. If you are not satisfied with our final decision, you have other options available such as:
  • Referring the matter to the Central Bank of Solomon Islands. For further details you can visit their website www.cbsi.com.sb or they can be contacted: 

By telephone:  +679 217 91

By email: info@cbsi.com.sb

By mail: The Commissioner of Insurance
               Central Bank of Solomon Islands
               PO Box 634, Honiara

  • Seeking independent legal advice

If you need to write to us to lodge the complaint please download a complaint form, email it and fax or mail it to us.

Customer Feedback

Complaints process in Vanuatu

At QBE Vanuatu, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can contact us by phone, in person or in writing. Please provide as much information as possible about the reasons for your

complaint. The details of your complaint should be addressed to the Country Manager.

The Country Manager can be contacted:

By telephone: +678 353 00

By email: info.van@qbe.com

By mail: The Country Manager

               QBE Insurance (Vanuatu) Limited

               PO Box 186, Port Vila, Vanuatu

  1. The Country Manager will acknowledge receipt of your complaint within 2 working days and gather all the relevant information. This specialist has the authority to deal with your complaint.

  2. In most cases we will provide a final decision to you within 20 working days of receiving your complaint, provided we have received all the necessary information. If we require more information or the matter requires further investigation, we will update you on the progress every 10 working days.

  3. If you are not satisfied with our final decision, you have other options available such as:
  • Referring the matter to the Reserve Bank of Vanuatu. For further details you can visit their website www.rbv.gov.vu or: 

By telephone:  +678 233 33

By email: rbvinfo@rbv.gov.vu

By mail: Reserve Bank of Vanuatu
               Private Mail Bag 9062
               Port Vila, Vanuatu

  • Seeking independent legal advice

If you need to write to us to lodge the complaint please download a complaint form, fill it in and fax or email it to us.

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