Claims service that lifts you up when the network is down
Case study: Seamless resolution of cyber business interruption
Industry: Retail (Global)
Challenge: Ransomware attack disrupting digital and physical operations
The Incident
A ransomware attack brought down the company’s website and online sales for two weeks. The impact extended to point-of-sale (POS) and warehousing systems, causing a decline in in-store sales. The insured faced significant loss of revenue and incurred costs for forensic investigation and data restoration. A claim was filed for Cyber Business Interruption and IT vendor expenses.
The QBE difference
QBE engaged a forensic accounting firm to assess the business interruption and vendor-related costs. Through consistent communication with both the insured and QBE, the firm was able to:
- Promptly address questions and concerns
- Request and review additional information
- Clearly explain the calculation methods and rationale behind the loss assessment
The Outcome
- Business interruption and vendor costs were thoroughly evaluated
- The insured understood and trusted the forensic process
- The final settlement was reached and processed efficiently
- QBE’s commitment to clarity, speed, and partnership kept the client informed and helped them recover with confidence.
Cover is subject to the applicable policy. These case studies are provided for illustrative purposes only, based on QBE’s claims experience. Some details have been changed for confidentiality. All products and services are provided by QBE Insurance Group Limited or its subsidiaries (“QBE”) or by QBE’s selected third party vendors and may be subject to additional terms and conditions, limitations and disclaimers [available on request]. Information and guidance provided by QBE is not intended to constitute any financial or professional advice tailored to your circumstances and may not have been prepared with detailed knowledge of your systems or the risks to your business, and does not cover all possible situations or actions necessary to respond to a cyber security incident. QBE does not make any guarantees regarding outcomes, such as reduced claim exposure or that a product or service will meet your unique needs. You are responsible for using your independent judgment to assess the advice provided and the suitability of any product and this does not replace the advice of legal counsel or cyber security professionals in preparing for, or responding to, a cyber security incident. QBE is not liable or responsible for services provided by its third party vendors. QBE and the chain links logo are registered trade marks of QBE Insurance Group Limited and third party marks are duly licensed. © 2026 QBE Insurance Group Limited.