To support QBE’s purpose of enabling a more resilient future, we seek to address key customer and community issues. This includes financial wellbeing and providing accessible solutions to our customers’ current and emerging needs.
We provide a range of services to help our customers understand our financial products, and to provide helpful general information about insurance and risk. We continue to focus on programs and partnerships to help address key customer and community issues.
Financial Inclusion Action Plan (FIAP)
QBE has committed to promoting greater financial inclusion for all Australians through participation in the Financial Inclusion Action Plan (FIAP) program.
Reconciliation Action Plan (RAP)
Developed in partnership with Reconciliation Australia, QBE’s Innovate Reconciliation Action Plan (RAP) 2023-2025 formalises QBE’s commitment to creating meaningful relationships and promoting sustainable opportunities for Aboriginal and Torres Strait Islander communities, organisations and businesses.
QBE Foundation
Through the QBE Foundation we provide support to charities that provide microfinance loans and microinsurance products as well as other financial services to disadvantaged individuals and communities.
Financial hardship
In line with the 2020 General Insurance Code of Practice, within our Australia Pacific division, we provide a range of solutions for our customers experiencing financial hardship. We provide information on how to apply for Financial Hardship consideration, further information on Lenders Mortgage Insurance hardship assistance and contact numbers for insurance premium payments.
Family and Domestic Violence Customer Support Policy
Through QBE’s Australia Pacific Family and Domestic Violence Customer Support Policy, we support those suffering from Financial Abuse. Within Australia Pacific, we can help support our customers by giving them greater control over how personal information is shared with third parties, find safe ways to communicate with customers in light of their circumstances and ensure an appropriate and sensitive claims handling process.