Cyber claims expertise
At the heart of your response
Cyber incidents are no longer hypothetical. Attacks move fast, cross borders, evolve constantly, and place immediate pressure on organisations to act with confidence.
At QBE, our Cyber Claims capability is built for that reality. We bring together worldwide claims support, hyper-local insight, and close alignment with underwriting, so when the unexpected happens, we are there to help guide the response.
Expertise at the heart of it.
When cyber risks evolve, experience matters
These are the scenarios businesses now face.
QBE Cyber Claims is designed to respond to real-world cyber incidents, not theoretical ones. Our experienced claims professionals focus on clarity, speed, and practical outcomes, guiding insureds and brokers through complex situations from first notification to resolution.
How QBE Cyber Claims responds
Our approach combines technical understanding, policy intent, and hands-on claims management.
- Worldwide claims support with local expertise
Coordinated global response, informed by local regulatory and operational knowledge.
- 24/7 guidance when it matters most
Immediate access to experienced cyber claims specialists and response partners.
- Clear alignment between coverage and claims
Claims and underwriting teams working side by side, so coverage helps to guide the response.
- Built for emerging threats
Cyber policies and claims expertise that evolve as threats change, including AI-driven and complex multi-vector attacks.
Claims scenarios in action
To show how this works in practice, explore our cyber claims scenarios. Each scenario highlights how QBE Cyber Claims can respond to common and emerging cyber events, from ransomware and data breaches to cross-border incidents and advanced threat activity.
These scenarios demonstrate how expertise at the heart of the policy translates into confident decision-making and practical outcomes during a claim.
Accelerated recovery after ransomware attack
Industry: Media & Publishing (US)
Challenge: Ransomware attack via third-party vendor credentials
Strategic recovery management
Industry: Legal and Professional Services (US)
Challenge: Ransomware attack compounded by client vendor error
Seamless resolution of cyber business interruption
Industry: Retail (Global)
Challenge: Ransomware attack disrupting digital and physical operations
Full support during ransomware crisis
Industry: Manufacturing (Europe)
Challenge: Ransomware attack with encrypted servers, deleted backups, and extortion demand
Smart containment and cost-efficient recovery
Industry: Legal Services (Europe)
Challenge: Phishing breach with potential data exfiltration
Proactive coverage design through pre-bind risk assessment
Industry: Video & TV/Streaming Distributor (US)
Challenge: Client exposure exceeded existing coverage, requiring tailored protection
Rapid response to a complex cyber intrusion
Industry: Technology Solutions Provider (Asia)
Challenge: Cyber attack disrupting cloud infrastructure, digital services and operations
Smart containment and cost-efficient recovery
Industry: Legal Services (Asia)
Challenge: Ransomware attack with confirmed data exfiltration and multi‑system encryption
Rapid containment and coordinated multi‑vendor response
Industry: Travel & Accommodation (Asia)
Challenge: Third‑party platform breach, data exfiltration, and fraudulent customer communications
Calm, coordinated response in a high‑pressure cyber extortion event
Industry: Construction & Infrastructure (New Zealand)
Challenge: Social engineering attack, malware deployment and data exfiltration
Calm, expert‑led response to ransomware attacks
Industry: Manufacturing (Europe)
Challenge: Two ransomware attacks, operational disruption, regulatory uncertainty and stakeholder pressure
Cover is subject to the applicable policy. These case studies are provided for illustrative purposes only, based on QBE’s claims experience. Some details have been changed for confidentiality. All products and services are provided by QBE Insurance Group Limited or its subsidiaries (“QBE”) or by QBE’s selected third party vendors and may be subject to additional terms and conditions, limitations and disclaimers [available on request]. Information and guidance provided by QBE is not intended to constitute any financial or professional advice tailored to your circumstances and may not have been prepared with detailed knowledge of your systems or the risks to your business, and does not cover all possible situations or actions necessary to respond to a cyber security incident. QBE does not make any guarantees regarding outcomes, such as reduced claim exposure or that a product or service will meet your unique needs. You are responsible for using your independent judgment to assess the advice provided and the suitability of any product and this does not replace the advice of legal counsel or cyber security professionals in preparing for, or responding to, a cyber security incident. QBE is not liable or responsible for services provided by its third party vendors. QBE and the chain links logo are registered trade marks of QBE Insurance Group Limited and third party marks are duly licensed. © 2026 QBE Insurance Group Limited.