Rapid cyber response that keeps organisations moving
Case study: Rapid containment and coordinated multi‑vendor response
Industry: Travel & Accommodation (Asia)
Challenge: Third‑party platform breach, data exfiltration, and fraudulent customer communications
The Incident
A hospitality group operating across Southeast Asia identified that guests were receiving fraudulent messages impersonating the business.
The messages referenced genuine booking details and directed recipients to malicious links.
Internal checks confirmed the data used originated from a third‑party, cloud‑based property management system.
A forensic investigation later confirmed the attacker had gained access using stolen employee credentials obtained through a phishing attack.
The QBE difference
Once notified, QBE activated its cyber incident response framework, providing immediate access to specialist partners and coordinated support.
- Forensic experts identified the compromised account, disabled active sessions, and blocked malicious domains and phishing infrastructure.
- Legal advisers assessed multi‑jurisdictional data protection obligations (35 in total), delivering notification analysis, risk heat‑mapping and guidance on local counsel requirements.
The Outcome
- The attacker was removed, the environment secured, and platform access hardened. No further malicious activity was detected
- Forensic investigation provided clarity on which data was accessed, how the breach occurred, and which parties may need to be notified.
- Heat‑mapping exercise empowered the client with a clear, multi‑jurisdictional view of possible regulatory notification triggers, allowing them to prioritise next steps confidently and cost‑effectively.
Cover is subject to the applicable policy. These case studies are provided for illustrative purposes only, based on QBE’s claims experience. Some details have been changed for confidentiality. All products and services are provided by QBE Insurance Group Limited or its subsidiaries (“QBE”) or by QBE’s selected third party vendors and may be subject to additional terms and conditions, limitations and disclaimers [available on request]. Information and guidance provided by QBE is not intended to constitute any financial or professional advice tailored to your circumstances and may not have been prepared with detailed knowledge of your systems or the risks to your business, and does not cover all possible situations or actions necessary to respond to a cyber security incident. QBE does not make any guarantees regarding outcomes, such as reduced claim exposure or that a product or service will meet your unique needs. You are responsible for using your independent judgment to assess the advice provided and the suitability of any product and this does not replace the advice of legal counsel or cyber security professionals in preparing for, or responding to, a cyber security incident. QBE is not liable or responsible for services provided by its third party vendors. QBE and the chain links logo are registered trade marks of QBE Insurance Group Limited and third party marks are duly licensed. © 2026 QBE Insurance Group Limited.