Claims service that gets to the heart of what’s at risk
Case study: Proactive coverage design through pre-bind risk assessment
Industry: Video & TV/Streaming Distributor (US)
Challenge: Client exposure exceeded existing coverage, requiring tailored protection
The Incident
An American multichannel video programming distributor approached us with questions about coverage for existing and prospective customer loss that might arise during an outage related to cyber attacks or system failure.
After evaluating the Insured's concern, QBE claims and underwriting teams crafted a specific endorsement to provide coverage for these types of loss.
The QBE difference
QBE claims teams collaborated closely with underwriting to ensure that all aspects of potential risk exposure were accurately evaluated and insured.
QBE’s attention to detail and emphasis on collaboration across disciplines enabled teams’ ability to flag additional risk and partner to create a novel type of coverage that addressed potential business interruption.
The Outcome
- The client avoided excess exposure to risk
- The insured was brought into the underwriting and claims process with transparency and clarity
- Expanded coverage is now available by endorsement for insureds in similar industries, or that might have similar loss profiles as a result of business interruption.
Cover is subject to the applicable policy. These case studies are provided for illustrative purposes only, based on QBE’s claims experience. Some details have been changed for confidentiality. All products and services are provided by QBE Insurance Group Limited or its subsidiaries (“QBE”) or by QBE’s selected third party vendors and may be subject to additional terms and conditions, limitations and disclaimers [available on request]. Information and guidance provided by QBE is not intended to constitute any financial or professional advice tailored to your circumstances and may not have been prepared with detailed knowledge of your systems or the risks to your business, and does not cover all possible situations or actions necessary to respond to a cyber security incident. QBE does not make any guarantees regarding outcomes, such as reduced claim exposure or that a product or service will meet your unique needs. You are responsible for using your independent judgment to assess the advice provided and the suitability of any product and this does not replace the advice of legal counsel or cyber security professionals in preparing for, or responding to, a cyber security incident. QBE is not liable or responsible for services provided by its third party vendors. QBE and the chain links logo are registered trade marks of QBE Insurance Group Limited and third party marks are duly licensed. © 2026 QBE Insurance Group Limited.