Cyber response that restores confidence & continuity
Case study: Rapid response to a complex cyber intrusion
Industry: Technology Solutions Provider (Asia)
Challenge: Cyber attack disrupting cloud infrastructure, digital services and operations
The Incident
A cyber intrusion compromised the company’s cloud environment, affecting critical applications relied on by enterprise clients. The attack involved unauthorised access attempts and indicators of a secondary breach using new techniques.
The disruption resulted in service instability, delayed customer transactions, and operational downtime.
A cyber claim was lodged for digital forensic response, vendor expenses, extortion‑related activities, and incident management support.
The QBE difference
Through clear, consistent, and collaborative communication with all stakeholders, QBE ensured that response efforts were fast, structured, and transparent. QBE’s approach enabled the insured to:
- Engage digital forensics specialists swiftly to assess system compromise, investigate cloud platform exposure, and verify whether data had been accessed.
- Conduct targeted penetration testing across infrastructure, cloud configurations, web applications, and mobile platforms.
- Navigate potential extortion threats safely with negotiation specialists and secure third‑party payment facilitation where required.
The Outcome
- Technical investigations were completed swiftly, enabling the insured to restore system stability and resume normal operations with confidence.
- A bug bounty programme was created for the insured to limit financial exposure, reduce the amount paid to the threat actor, and avoid escalating demands while maintaining legal and compliance safeguards.
Cover is subject to the applicable policy. These case studies are provided for illustrative purposes only, based on QBE’s claims experience. Some details have been changed for confidentiality. All products and services are provided by QBE Insurance Group Limited or its subsidiaries (“QBE”) or by QBE’s selected third party vendors and may be subject to additional terms and conditions, limitations and disclaimers [available on request]. Information and guidance provided by QBE is not intended to constitute any financial or professional advice tailored to your circumstances and may not have been prepared with detailed knowledge of your systems or the risks to your business, and does not cover all possible situations or actions necessary to respond to a cyber security incident. QBE does not make any guarantees regarding outcomes, such as reduced claim exposure or that a product or service will meet your unique needs. You are responsible for using your independent judgment to assess the advice provided and the suitability of any product and this does not replace the advice of legal counsel or cyber security professionals in preparing for, or responding to, a cyber security incident. QBE is not liable or responsible for services provided by its third party vendors. QBE and the chain links logo are registered trade marks of QBE Insurance Group Limited and third party marks are duly licensed. © 2026 QBE Insurance Group Limited.