Claims service that covers you on good and bad days
Case study: Smart containment and cost-efficient recovery
Industry: Legal Services (Europe)
Challenge: Phishing breach with potential data exfiltration
The Incident
A threat actor gained access to the insured’s network via a phishing email. While the attack appeared to be financially motivated - likely aiming for payment redirection fraud - that attempt was successfully prevented. However, it was not possible to conclusively rule out data exfiltration, prompting a deeper investigation.
To determine the scope of impact, data mining was required to identify the categories of data affected.
The QBE difference
QBE Claims immediately partnered with a trusted vendor to support containment, recovery, and restoration. By leveraging the vendor’s data mining solution, QBE was able to:
- Reduce manual document review by: 75%
- Deliver substantial cost savings accelerate the insured’s return to normal operations
The Outcome
- The insured resumed operations quickly
- Costs were significantly reduced for both the insured and QBE
- QBE’s proactive approach minimized disruption and optimized resource use, demonstrating not just technical expertise, but a true partnership in navigating cyber risk.
Cover is subject to the applicable policy. These case studies are provided for illustrative purposes only, based on QBE’s claims experience. Some details have been changed for confidentiality. All products and services are provided by QBE Insurance Group Limited or its subsidiaries (“QBE”) or by QBE’s selected third party vendors and may be subject to additional terms and conditions, limitations and disclaimers [available on request]. Information and guidance provided by QBE is not intended to constitute any financial or professional advice tailored to your circumstances and may not have been prepared with detailed knowledge of your systems or the risks to your business, and does not cover all possible situations or actions necessary to respond to a cyber security incident. QBE does not make any guarantees regarding outcomes, such as reduced claim exposure or that a product or service will meet your unique needs. You are responsible for using your independent judgment to assess the advice provided and the suitability of any product and this does not replace the advice of legal counsel or cyber security professionals in preparing for, or responding to, a cyber security incident. QBE is not liable or responsible for services provided by its third party vendors. QBE and the chain links logo are registered trade marks of QBE Insurance Group Limited and third party marks are duly licensed. © 2026 QBE Insurance Group Limited.