Complaints

We’re here to meet your needs. If you’re unhappy with any of our products or services please let us know as soon as possible so we can try to fix the problem.

Who should you contact?

For Compulsory Third Party (CTP) insurance complaints go to CTP complaints.

For Workers Compensation go to Workers Compensation complaints.

For everything else your first step is to get in touch with the team that handles your policy. You’ll find contact details on your policy documents or letters from us.

You can contact our Customer Care Unit directly (quoting your policy and/or claim number):

QBE Customer Care Unit
GPO Box 219
Parramatta NSW 2124
Tel: 1300 650 503
Fax: (02) 8227 8594
Email: complaints@qbe.com

QBE has adopted the General Insurance Code of Practice, which provides guidelines and timeframes for handling complaints.

If you are not satisfied with our handling of your complaint, you have a right to take your complaint directly to AFCA.

Time limits may restrict your ability to make complaints to AFCA. Contact AFCA or consult the AFCA website for more details.

The details to lodge a complaint with AFCA are:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001