QBE announces new arrangements

QBE Australia Pacific is pleased to announce two new arrangements with Sure Insurance, one with Sure Insurance and the other with its newly launched broker channel brand, Castle Insurance. 

Under these new arrangements, from 1 October 2025, QBE will no longer offer domestic householders’ insurance directly through its broker channel.  

Brokers will be able to place householders’ business through Sure Insurance, which will cover regional Queensland and Norfolk Island, or Castle Insurance, which will cover the rest of Australia, including South-East Queensland. All new business will be subject to review based on the agency’s underwriting guidelines.

“By transitioning our broker-distributed householders’ portfolio to this specialist underwriting agency, we are ensuring brokers and customers continue to receive high-quality service and tailored solutions, while we focus on areas where we can grow with scale and relevance,” Lorelle Hillman. General Manager, Distribution said.

QBE will be the 100% underwriter of the Castle Insurance portfolio and a 20% underwriter of Sure Insurances’ regional Queensland  and Norfolk Island portfolio. 

This structure ensures continuity of underwriting strength while leveraging the operational agility and focus of the managed underwriting agency model.

Bradley Heath, Managing Director of Sure Insurance said “We are enormously excited to take the specialist Sure formula across Australia. We will provide brokers with exceptional service and support in the delivery of a focused and responsive householders insurance solution. Our dedicated and professional team is committed to supporting brokers with a seamless transition and a high-quality experience.”

QBE remains committed to working with its brokers and values the ongoing support of the broker network. This decision supports QBE’s ongoing efforts to invest where it can make a difference about the products it offers, the markets it serves, and the customers it supports.

This change does not affect QBE’s Householders products offered through its direct channel, underwriting agencies, or Elders Insurance. 

Additionally, the Farm Home product remains unaffected and will continue to be available through the broker channel and Elders Insurance. No other lines of business are impacted by this transition.