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Traitement des plaintes en Polynésie française

Chez QII Polynesie Francaise, nous avons une procédure pour examiner les plaintes qui peuvent survenir. Nous étudions chaque plainte et essayons de trouver une solution aussi rapidement que possible.

Comment formuler une plainte

Contactez-nous et expliquez-nous votre problème. Vous pouvez contacter la personne QBE qui a pris la décision dont vous n'êtes pas satisfait, ou notre bureau de Papeete (détails ici). Si vous n'êtes pas satisfait de la décision, vous pouvez demander que la plainte soit renvoyée à un responsable.

Si le problème n’est toujours pas résolu, vous pouvez alors demander que le problème soit renvoyé au comité de résolution des litiges de QBE. Si la décision de notre comité est inacceptable pour vous, vous avez les options suivantes à votre disposition:

• Saisir la Direction Générale des Affaires Economiques (DGAE) de Papeete – Tahiti. Pour plus de détails, vous pouvez visiter leur site web www.dgae.gov.pf ou les contacter:

  Par téléphone: +689 40 50 97 97
  Par email: en allant sur “Nous contacter” sur leur site www.dgae.gov.pf
  Par courrier: Direction Générale des Affaires Economiques
  BP 82 - 98713 Fare Ute – Papeete
  Tahiti

• Vous pouez demner un avis juridique independent.

Si vous devez déposer une plainte, veuillez consulter notre brochure.

Customer Feedback

Complaints process in Solomon Islands

At QII Solomon Islands Branch, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:

• Refer the matter to the Central Bank of Solomon Islands. For further details you can visit their website www.cbsi.com.sb or they can be contacted:

  By telephone: +679 217 91
  By email: [email protected]
  By mail: The Commissioner of Insurance
  Central Bank of Solomon Islands
  PO Box 634, Honiara

• Seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.

Customer Feedback

Complaints process in Vanuatu

At QBE Vanuatu, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:

• Refer the matter to the Reserve Bank of Vanuatu. For further details you can visit their website www.rbv.gov.vu or contact them:

  By telephone: +678 233 33
  By email: [email protected]
  By mail: The Director
  Financial Institution Supervision Department
  Reserve Bank of Vanuatu
  Private Mail Bag 9062, Pierre Brunet Street
  Port Vila, Vanuatu

• Seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.