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Complaints process in Fiji

At QBE Fiji, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:

• Refer the complaint to the Financial Systems Development Group at the Reserve Bank of Fiji. For further details you can visit their website www.rbf.gov.fj or contact them by:
• Telephone: +679 3313 611
• Email: [email protected]
• Mail: The Chief Manager, Financial Systems Development and Compliance Group, Reserve Bank of Fiji, Private Mail Bag, Suva
• You may seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.

Commentaires du Client

Traitement des plaintes en Polynésie française

Chez QII Polynesie Francaise, nous avons une procédure pour examiner les plaintes qui peuvent survenir. Nous étudions chaque plainte et essayons de trouver une solution aussi rapidement que possible.

Comment formuler une plainte

Contactez-nous et expliquez-nous votre problème. Vous pouvez contacter la personne QBE qui a pris la décision dont vous n'êtes pas satisfait, ou notre bureau de Papeete (détails ici). Si vous n'êtes pas satisfait de la décision, vous pouvez demander que la plainte soit renvoyée à un responsable.

Si le problème n’est toujours pas résolu, vous pouvez alors demander que le problème soit renvoyé au comité de résolution des litiges de QBE. Si la décision de notre comité est inacceptable pour vous, vous avez les options suivantes à votre disposition:

• Saisir la Direction Générale des Affaires Economiques (DGAE) de Papeete – Tahiti. Pour plus de détails, vous pouvez visiter leur site web www.dgae.gov.pf ou les contacter:
• Par téléphone: +689 40 50 97 97
• Par email: en allant sur “Nous contacter” sur leur site www.dgae.gov.pf
• Par courrier: Direction Générale des Affaires Economiques, BP 82 - 98713 Fare Ute – Papeete, Tahiti
• Vous pouvez demander un avis juridique indépendant.

Si vous devez déposer une plainte, veuillez consulter notre brochure.

Complaints process in Solomon Islands

At QII Solomon Islands Branch, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:

• Refer the matter to the Central Bank of Solomon Islands. For further details you can visit their website www.cbsi.com.sb or they can be contacted:
• By telephone: +679 217 91
• By email: [email protected]
• By mail: The Commissioner of Insurance, Central Bank of Solomon Islands, PO Box 634, Honiara
• Seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.