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Complaints process in Fiji

At QBE Fiji, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:

• Refer the complaint to the Financial Systems Development Group at the Reserve Bank of Fiji. For further details you can visit their website or contact them by:

  • Telephone: +679 3313 611
  • Email: [email protected]
  • Mail: The Chief Manager,
    Financial Systems Development and Compliance Group,
    Reserve Bank of Fiji,
    Private Mail Bag, Suva
• You may seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.

En cas de réclamation, vous pouvez nous écrire aux coordonnées suivantes en nous fournissant toutes les informations nécessaires au traitement de cette réclamation :

Délégation de Polynésie française de QBE
Immeuble Papineau
26bis rue Tepano Jaussen
BP 283, 98713 Papeete
Tahiti, Polynésie française
Tél. : + 689 40 50 66 00
Courriel : [email protected]

Si vous n’êtes pas satisfait du traitement de votre réclamation, vous pouvez également saisir le Médiateur de l’Assurance aux coordonnées suivantes :

La Médiation de l’Assurance
TSA 50110
75441 Paris Cedex 09
http://formulaire.mediation-assurance.org/

Votre demande auprès de la Médiation de l’Assurance doit, le cas échéant, être formulée au plus tard dans un délai d’un (1) an à compter de votre réclamation écrite auprès de l’Assureur.

Si vous n’êtes pas satisfait du traitement de votre réclamation ou que vous souhaitez en savoir davantage sur les modalités de traitement de votre réclamation, nous vous invitons à consulter notre brochure.

En tout état de cause, nous vous rappelons que vous êtes libre de saisir les tribunaux judiciaires compétents.

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Complaints process in Solomon Islands

At QII Solomon Islands Branch, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.

How to make a complaint

Please contact us and explain the problem. You can either contact the QBE person who made the decision you are unhappy with, or contact our office (details above).

If you and they cannot resolve the problem then ask for the complaint to be referred to a manager.

If the complaint remains unresolved, you can ask that the matter be referred to the QBE internal dispute panel.

If our panel decision is unacceptable to you, you have the following options available to you:

• Refer the matter to the Central Bank of Solomon Islands. For further details you can visit their website or they can be contacted:

  • By telephone: +679 217 91
  • By email: [email protected]
  • By mail: The Commissioner of Insurance
    Central Bank of Solomon Islands
    PO Box 634, Honiara
• Seek independent legal advice.

If you need to lodge a complaint, please refer to our complaints process brochure for more details.