Fidji
QBE Insurance (Fiji) Limited
QBE Centre
33 Victoria Parade
GPO Box 101
Suva, Fiji
Tel: + 679 331 5455
Fax: + 679 330 0285
Email: info.fiji@qbe.com
Polynésie française
QBE Insurance (International) Pty Limited
Immeuble Papineau
26bis, rue Tepano Jaussen
BP 283
98713 Papeete, Tahiti
Polynésie française
Tel: +689 40 50 66 00
Fax: +689 40 50 66 01
Email: info.fp@qbe.com
Nouvelle-Calédonie
QBE Insurance (International) Pty Limited
22 Avenue Galliéni
BP 449
98845 Nouméa-Cedex
Nouvelle-Calédonie
Tel: +687 24 63 00
Fax: +687 28 77 17
Email: info.nc@qbe.com
Papouasie-Nouvelle-Guinée
QBE Insurance (PNG) Limited
Ground Level
Deloitte Haus
MacGregor Street
Section 08 Lot 19 Granville, Town
PO Box 814, Port Moresby
Tel: +675 309 0144
Fax: +675 321 4756
Email: info.png@qbe.com
Iles Salomons
QBE Insurance (International) Pty Limited
Panatina Plaza
Prince Philip Highway
P.O. Box 764
Honiara
Solomon Islands
Tel: + 677 388 84
Fax: + 677 388 87
Email: info.sol@qbe.com
Vanuatu
QBE Insurance (Vanuatu) Limited
Level 2
Office 2a - 2c / 2g
Tana Russet Complex
P.O. Box 186, Port Vila
Vanuatu
Tel: + 678 353 00
Fax: + 678 355 10
Email: info.van@qbe.com
Remarque/Retour
Customer Feedback
Complaints process in Fiji
At QBE Fiji, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.
How to make a complaint
Please contact us and explain the problem. You can contact us by phone, in person or in writing. Please provide as much information as possible about the reasons for your complaint. The details of your complaint should be addressed to the Compliance & Risk Management Officer.
The Compliance & Risk Management Officer can be contacted:
By telephone: +679 322 1015
By fax: +679 330 0285
By email: info.fiji@qbe.com
By mail: The Compliance & Risk Management Officer
QBE Insurance (Fiji) Limited
PO Box 101, Suva
- One of our Complaints Handlers will acknowledge receipt of your complaint within 2 working days and gather all the relevant information. These specialists have the authority to deal with your complaint.
- In most cases we will provide a final decision to you within 20 working days of receiving your complaint, provided we have received all the necessary information. If we require more information or the matter requires further investigation, we will update you on the progress every 10 working days.
- If you are not satisfied with our final decision, you have other options available such as:
- Referring the matter to the Financial Systems Development and Compliance Group at the Reserve Bank of Fiji. For further details you can visit their website www.rbf.gov.fj/ or the Financial Systems Development and Compliance Group can be contacted:
By telephone: +679 3313 611
By email: info@rbf.gov.fj
By mail: The Chief Manager
Financial Systems Development and Compliance Group
Reserve Bank of Fiji
Private Mail Bag, Suva
- Seeking independent legal advice
If you need to write to us to lodge the complaint please download a complaint form, fill it in and fax or mail it to us.
Commentaires du Client
Traitement des plaintes en Polynésie française
A QBE Polynésie, nous avons une procédure pour examiner les plaintes qui peuvent survenir. Nous étudions chaque plainte et essayons de trouver une solution aussi rapidement que possible.
Comment formuler une plainte
Contactez-nous et expliquez-nous votre problème. Vous pouvez nous contacter par téléphone ou par écrit. Veillez à nous fournir autant d’informations que possible sur les raisons de votre plainte. Les détails de votre plainte doivent être adressés au Directeur de la délégation.
Le Directeur de la délégation peut être contacté :
Par téléphone : +689 40 50 66 00
Par fax : +689 40 50 66 01
Par email : info.fp@qbe.com
Par courrier : QBE Insurance (International) Pty Limited
Monsieur le Directeur
BP 283
98713 Papeete
Tahiti
- Un de nos chargés des plaintes accusera réception de votre plainte dans les 2 jours (ouvrables), et rassemblera toutes les informations pertinentes. Ces spécialistes ont le pouvoir de traiter votre plainte.
- Dans la plupart des cas, nous vous transmettrons la décision finale dans les 20 jours (ouvrables) suivant la réception de votre plainte, à condition que nous ayons reçu toutes les informations nécessaires. Si nous avons besoin d’informations complémentaires ou si la question nécessite un examen plus approfondi, nous vous tiendrons informés du déroulement de votre dossier tous les 10 jours (ouvrables).
- Si vous n’êtes pas satisfait de notre décision finale, vous avez la possibilité de :
- Saisir la Direction Générale des Affaires Economiques (DGAE) de Papeete – Tahiti. Pour plus de détails, vous pouvez visiter leur site web www.dgae.gov.pf ou les contacter :
Par téléphone : +689 40 50 97 97
Par email : en allant sur “Nous contacter” sur leur site www.dgae.gov.pf
Par courrier : Direction Générale des Affaires Economiques
BP 82 - 98713 Fare Ute – Papeete
Tahiti
- Prendre un avocat
Pour formuler une plainte, veuillez télécharger un formulaire de plainte, le remplir et nous le retourner par fax ou par email.
Commentaires du Client
Traitement des réclamations en Nouvelle-Calédonie
Chez QBE Nouvelle-Calédonie, nous avons une procédure pour examiner les réclamations qui peuvent survenir. Nous étudions chaque requête et essayons de trouver une solution aussi rapidement que possible.
Comment formuler une réclamation
Contactez-nous et expliquez-nous votre problème. Vous pouvez nous contacter par téléphone ou par écrit. Veillez à nous fournir autant d’informations que possible sur les raisons de votre réclamation. Les détails de votre plainte doivent être adressés au Directeur de la délégation.
Le Directeur de la délégation peut être contacté :
Par téléphone : +687 24 63 00
Par fax : +687 28 77 17
Par email : info.nc@qbe.com
Par courrier : QBE Insurance (International) Pty Limited
Monsieur le Directeur
BP 449
98845 Nouméa Cedex
Nouvelle-Calédonie
- Un de nos chargés des plaintes accusera réception de votre plainte dans les 2 jours (ouvrables), et rassemblera toutes les informations pertinentes. Ces spécialistes ont le pouvoir de traiter votre plainte.
- Dans la plupart des cas, nous vous transmettrons la décision finale dans les 20 jours (ouvrables) suivant la réception de votre plainte, à condition que nous ayons reçu toutes les informations nécessaires. Si nous avons besoin d’informations complémentaires ou si la question nécessite un examen plus approfondi, nous vous tiendrons informés du déroulement de votre dossier tous les 10 jours (ouvrables).
- Prendre un avocat
Pour formuler une plainte, veuillez télécharger un formulaire de plainte, le remplir et nous le retourner par fax ou par email.
Customer Feedback
Complaints process in Papua New Guinea
At QBE PNG, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.
How to make a complaint
Please contact us and explain the problem. You can contact us by phone, in person or in writing. Please provide as much information as possible about the reasons for your complaint. The details of your complaint should be addressed to the Operations Manager.
The Operations Manager can be contacted:
By telephone: +675 321 2144
By fax: +675 321 4756
By email: info.png@qbe.com
By mail: The Operations Manager
QBE Insurance (PNG) Limited
PO Box 814, Port Moresby, National Capital District
- One of our Complaints Handlers will acknowledge receipt of your complaint within 2working days and gather all the relevant information. These specialists have the authority to deal with your complaint.
- In most cases we will provide a final decision to you within 20 working days of receiving your complaint, provided we have received all the necessary information. If we require more information or the matter requires further investigation, we will update you on the progress every 10 working days.
- If you are not satisfied with our final decision, you have other options available such as:
- Referring the matter to the Office of Insurance Commissioner, P O Box 122, Port Moresby, National Capital District or they can be contacted:
By telephone: +675 321 7966
By mail: The Insurance Commissioner
The Insurance Commissioner’s Office
P O Box 122,
Port Moresby, National Capital District
- Seeking independent legal advice
If you need to write to us to lodge the complaint please download a complaint form, fill it in and fax or mail it to us.
Customer Feedback
Complaints process in Solomon Islands
At QBE II Solomon Islands, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.
How to make a complaint
Please contact us and explain the problem. You can contact us by phone, in person or in writing. Please provide as much information as possible about the reasons for your complaint. The details of your complaint should be addressed to the Country Manager.
The Country Manager can be contacted:
By telephone: +677 388 84
By fax: +677 388 87
By email: info.sol@qbe.com
By mail: The Country Manager
QBE Insurance (International) Pty Limited
PO Box 764, Honiara
- One of our Complaints Handlers will acknowledge receipt of your complaint within 2working days and gather all the relevant information. These specialists have the authority to deal with your complaint.
- In most cases we will provide a final decision to you within 20 working days of receiving your complaint, provided we have received all the necessary information. If we require more information or the matter requires further investigation, we will update you on the progress every 10 working days.
- If you are not satisfied with our final decision, you have other options available such as:
- Referring the matter to the Central Bank of Solomon Islands. For further details you can visit their website www.cbsi.com.sb or they can be contacted:
By telephone: +679 217 91
By email: info@cbsi.com.sb
By mail: The Commissioner of Insurance
Central Bank of Solomon Islands
PO Box 634, Honiara
- Seeking independent legal advice
If you need to write to us to lodge the complaint please download a complaint form, email it and fax or mail it to us.
Customer Feedback
Complaints process in Vanuatu
At QBE Vanuatu, we have a thorough process to review complaints that may arise. We investigate any complaint and try to provide a resolution as quickly as possible.
How to make a complaint
Please contact us and explain the problem. You can contact us by phone, in person or in writing. Please provide as much information as possible about the reasons for your
complaint. The details of your complaint should be addressed to the Country Manager.
The Country Manager can be contacted:
By telephone: +678 353 00
By email: info.van@qbe.com
By mail: The Country Manager
QBE Insurance (Vanuatu) Limited
PO Box 186, Port Vila, Vanuatu
- The Country Manager will acknowledge receipt of your complaint within 2 working days and gather all the relevant information. This specialist has the authority to deal with your complaint.
- In most cases we will provide a final decision to you within 20 working days of receiving your complaint, provided we have received all the necessary information. If we require more information or the matter requires further investigation, we will update you on the progress every 10 working days.
- If you are not satisfied with our final decision, you have other options available such as:
- Referring the matter to the Reserve Bank of Vanuatu. For further details you can visit their website www.rbv.gov.vu or:
By telephone: +678 233 33
By email: rbvinfo@rbv.gov.vu
By mail: Reserve Bank of Vanuatu
Private Mail Bag 9062
Port Vila, Vanuatu
- Seeking independent legal advice
If you need to write to us to lodge the complaint please download a complaint form, fill it in and fax or email it to us.