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Our material sustainability topics

Our sustainability strategy is articulated through our three Focus Areas and informed by our material sustainability topics. In 2025, we re-assessed our material sustainability topics and identified the following seven topics as material sustainability topics for our business. The definition for each is provided below. 

For detail on our approach, actions and targets related to the material topics, please see our latest Sustainability Report, Impact Report and Impact Data Book, including the Sustainability Scorecard. Governance of our sustainability strategy is outlined on our website.

QBE’s material topics

The transition to a net-zero economy is a complex challenge that requires action from multiple stakeholders. We aim to play our part in integrating sustainability considerations into the way we operate our business, investing in climate solutions, supporting our customers with relevant products and services, and advocating on climate-related topics important to our industry.

We recognise the importance of building, engaging, and retaining a capable and adaptable workforce in supporting our globally diverse business and customers. Our strategies strive to create an environment that promotes inclusion of diversity and a sense of belonging, where it’s safe to speak up, and where individuals are developed to deliver on QBE’s strategic objectives.

Supporting customers and communities to minimise the negative social and economic impacts of natural disasters through risk mitigation and adaptation strategies. 

We recognise the impact insurance has on customers, providing financial protection and security. Our ongoing focus helps strengthen social and economic resilience and stability for the customers and communities we serve, aligning with our organisational purpose. 

We look to enable a more resilient future by offering responsible products and services that support the evolving needs of our customers and broker partners. Fairness is embedded into our operations so that our customers and broker partners are empowered to make informed decisions aligned with their needs and sustainability goals. 

QBE actively engages in external advocacy to promote responsible practices and drive positive change, aiming to support balanced policy and regulatory outcomes that benefit all stakeholders – including our shareholders, customers, communities and governments.  

We actively work towards creating an environment where data and technology, including artificial intelligence, are used responsibly and ethically. We take our obligations to protect the privacy and security of the data we hold seriously.