Claims management is a key focus area at QBE as it is ultimately what matters most to customers. It forms part of a broader risk-management programme in which we continue to invest heavily. We offer the support and expertise to try to prevent our clients going through disruption and trauma in the first place.

We work closely with our underwriting colleagues – enabling us to take a fully informed view of your circumstances – and our claims handlers are empowered to make decisions, allowing us to provide a flexible, responsive service.

Clear communication is central to what we do. At the start of the claims process, we will tell you what it will involve and keep you informed throughout, so that there are no surprises.

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