When it comes to claim time, our Motor and Recoveries Claims teams are ready to help.
Notify a claim
| Online: | Broker Xchange claims page You can lodge a claim and receive a Claim Reference number straight away, you can also track live claims on QBE's Broker Xchange using the claim number. |
| Call: | 0800 QBE CLAIMS (0800 723 252) |
| Email: |
New motor claims: motorclaimsnz@qbe.co.nz All windscreen and autoglass claims: windscreen@qbe.co.nz Recovery claims: claimsrecoveriesnz@qbe.co.nz |
| Contact us: | For all new claim lodgements and updates on existing claims, contact your personal QBE claims specialist detailed below. |
For all other insurance claims, refer to the relevant claims team in the Contacts menu.
Claims Management Team
Russell Fergusson
National Claims Manager – Motor
Tel: +64 9 308 8534
Mob: +64 211 932 102
Robert Macleod
Team Leader Motor Technical
Tel: +64 9 308 8649
Mob: +64 211 950 564
Lusi Puni
Team Leader Motor Claims
Tel: +64 9 308 8563
Mob: +64 21 227 5357
Lance McDonald
Team Leader Recoveries
Tel: +64 9 308 8570
Mob: +64 21 225 7547
QBE Motor and Recoveries Claims Specialists
| Windscreen & Autoglass | |||
| All | Elizabeth Packer | elizabeth.packer@qbe.com | +64 9 308 8605 |
| All | Ylli Fejzullahu | ylli.fejzullahu@qbe.com | +64 9 308 8618 |
| All | Kura TeTini | kura.tetini@qbe.com | +64 9 980 3324 |
| AON, Rothbury, Steadfast Motor Claims | ||
| Charlene Botha | charlene.botha@qbe.com | +64 9 308 8538 |
| Mena Leilua | mena.leilua@qbe.com | +64 9 308 8699 |
| Warren Brown | warren.brown@qbe.com | +64 9 308 8564 |
| Ritika Sharma | ritika.sharma2@qbe.com | +64 9 980 3346 |
| Crombie Lockwood, Insurance Advisernet, Willis Motor Claims | ||
| Lorryn Frawley | lauren.frawley@qbe.com | +64 9 308 8651 |
| Dikan Solanki | dikan.solanki@qbe.com | +64 9 308 8652 |
| Regina Cao | regina.cao@qbe.com | +64 9 980 302 |
| Katie Marsh | katie.marsh@qbe.com | +64 9 308 8682 |
| Marsh, JLT, NZ Brokers, PIC Motor Claims | ||
| Darryl Jeffrey | darryl.jeffrey@qbe.com | +64 9 308 8579 |
| Susan Yu | susan.yu@qbe.com | +64 9 308 8521 |
| Carlynn Williams | carlynn.williams@qbe.com | +64 9 980 3353 |
| Recoveries - All | |||
| A - D | Cherie Schippers | cherie.schippers@qbe.com | +64 9 308 8562 |
| E - K | Jean Olzen | jean.olzen@qbe.com | +64 9 308 8655 |
| L - R | Karen Daines | karen.daines@qbe.com | +64 9 308 8611 |
| S - Z | Raymond TeMoananui | raymond.temoananui@qbe.com | +64 9 980 8660 |