Careers at QBE
Business Development and Distribution encompasses sales and relationship management. This function provides a key point of contact for our customers and brokers and detailed and accurate product information and solutions, allowing QBE to forge successful partnerships.
QBE Business Development has a driven culture that is based around cohesive, intelligent teamwork and the sharing of positive ideas for positive results. This collaborative approach extends beyond our area, as we work closely with different teams on much of our business.
In many areas of Business Development there is genuine autonomy for employees, and you can experience a passionate and exciting environment. The range of products available to our customers is very broad, and with that comes a wide range of variety in our sales and distribution functions.
Those in business development and distribution are responsive to customers, energetic in their networking and active in working together as a team.
When an insurance claim is made by a customer against their policy, it's handled by the Claims area. We assess the admissibility of each claim and determine what – if any -- amount QBE should pay in settlement.
A career in Claims allows you to make a real difference in many lives – particularly at times when a customer might be experiencing difficult circumstances (such as property loss, damage or personal injury). We pride ourselves on taking ownership of the many challenging situations our customers face and finding solutions that assist at every stage of their claim. We also have a dedicated network of claims relationship managers across North America who provide support to our brokers and intermediaries throughout the claims process.
A Claims role offers progression opportunities for those seeking to become people leaders or technical experts. QBE offers excellent career pathways for both options and also encourages Claims employees to develop solid business acumen, sound strategic thinking and negotiation skills through a range of on-the-job and training initiatives. With a variety of products in the QBE portfolio, a Claims career allows you to gain experience working with many different customer groups.
We understand our customers are looking for a partner who will consistently seek to understand their needs, care about them and keep their promises. Our claims service is key to the delivery of that promise to our customers.
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Our Crop division, called NAU Country, has a well-deserved reputation for providing outstanding customer service to our agents and farmers, and is an industry leader in innovative technology. For this reason, we've grown over the years. We currently write in 48 states and employ more than 880 field and office staff across the country. As America's foremost crop insurer, NAU Country provides the financial strength needed in today's insurance environment for our customers' security now and in the future.
NAU Country has the history, expertise and people to provide fast, simple solutions for farmers’ toughest crop insurance challenges. We view our people as our most precious asset --they are critical to our success. For this reason, NAU Country is always seeking crop insurance professionals to discuss a future within our organization. We are a fast-moving, dynamic business, and looking for like-minded, forward-thinking individuals with strong "can do" attitudes.
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Our Data & Analytics team drive decision-making at QBE by applying advanced analytics and machine learning techniques to derive insights from data.
Our vision is to help QBE become a data- and analytics-driven organization where decisions are made on the basis of facts, and data is at everyone’s fingertips. We solve insurance problems through machine learning algorithms and engineer ideas to drive better customer experience.
Our Finance team is proud to deliver financial services, including financial analysis, strategy and advice and financial control through business partnering, business intelligence and benchmarking.
We partner with the business to report on the key financial metrics that drive our performance and forecast our financial outlook.
Our financial control team ensures QBE has adequate financial controls in place to ensure accurate reporting of financials to all external stakeholders.
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Our role is to support QBE North America leverage our talented employees to delivered sustained high performance. Through a partnership model we consult with leaders, so they can build a constructive culture and achieve their business objectives. We deliver key strategic initiatives in the areas of organizational development, talent acquisition, diversity and inclusion, remuneration and reward, performance management, learning and development, HR metrics and reporting, and talent development and succession planning.
The People team is a strategic, customer focused business, and our purpose is to create an employee experience that elevates the customer experience.
QBE’s Information Technology team is focused on developing a best- in-class platform to allow our customers to interact with us with ease from purchase, through to claims and support.
Across our Web, social and mobile experiences, we use agile methodology and data to develop improved customer experiences, deliver new products and understand our customers’ needs.
Legal is a multidisciplinary team which provides commercial and claims legal services to QBE North America. Our legal team also has responsibility for management of QBE work health and safety and well-being at QBE North America.
We champion the customer across QBE because we know their success drives ours. We advocate for customers putting them at the center of our organization. We enable our business to design and deliver experiences built on customer insights derived from objective data and to continuously improve performance and grow and protect our brand in desired segments.
We do this through our expert teams in sponsorships and events, creative design, research and insights, strategic sales, digital, internal and external communications, content creation, social media, customer experience, and consumer and business marketing.
We’re committed to being recognized for our technical pricing and portfolio optimization capabilities.
Our team accesses market leading and emerging practices in mathematical and statistical modeling to become trusted advisors.
As well as actuaries and actuarial students, QBE actively encourages applications from data scientists and others who have strong communication and mathematical skills.
Portfolio Analytics
The Portfolio Analytics team provides critical support to the business including key insights into portfolio trends, premium adequacy, rate and retention and the early identification of growth and remediation opportunities.
This team is typically staffed by actuaries, both qualified and studying for actuarial qualifications.
Risk, Compliance & Advocacy is a multidisciplinary team responsible for overseeing risk, ensuring compliance with regulatory requirements and the maintenance of an effective governance framework. We also cover customer relations, government relations and industry affairs, capital management, fraud and security.
Our team gets an end-to-end view of all parts of the business, while our subject matter experts have a wide range of expertise across several disciplines.
At QBE, Specialty Underwriting encompasses Accident & Health, Aviation, Financial Lines, and Personal Insurance. Commercial Underwriting encompasses Middle Market, Commercial Casualty, and Programs.
Product and Underwriting play a vital role in the development of QBE products and their ongoing profitability.
Job functions in this area include evaluating specific risks,, determining coverage levels and deciding how much customers should pay for their coverage.
A Product and Underwriting career will allow you to work with one of the most experienced teams in the country. You'll have access to great opportunities for career development, accreditation and progression, and work collaboratively within your business unit and with sales and relationship management colleagues during many negotiations. The culture within the teams is focused on performance, teamwork and meeting goals, as well as being supportive and taking time to enjoy our work.
Another valuable benefit offered through roles in QBE Product and Underwriting is the chance to regularly interact with customers, providing opportunities to influence real-world outcomes on key pieces of business from start to finish.
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At QBE, we believe change is constant and necessary for us to adapt, evolve and innovate. The Transformation team helps drive projects and improvement strategies that support every business unit and help them achieve their goals. We partner with leaders, customers and employees across QBE providing specialist skills and frameworks to help deliver change to people, processes, systems, customers and the organization. Every day is different in Transformation. From delivering a project focused on customer improvement and redesigning our operational processes to supporting a large-scale strategic transformation effort or helping our people adapt to change.
Our team designs and implements transformation using a range of techniques, such as project management, lean/six sigma, design thinking, innovation and change management models. Our core philosophy is about partnerships and collaboration, experimentation and innovation, a strong delivery focus and engaging people throughout change to ensure it sticks.