Skip to main content

Report a new Liability claim

You can report your claim any of the following ways:

  1. Contact your agent, and they will report the claim on your behalf.
  2. Call our 24/7 claims hotline 844-723-2524 (844-QBE-CLAIMS). Do you have a question about an existing claim? Call your QBE Claims Professional directly, or call 844-723-2524 and select the option of “questions about an existing claim.”
  3. Send an email with the loss information outlined below to [email protected].
  4. Fax the loss information outlined below to 844-723-2567.

Agents/brokers: you can submit a loss report on your client’s behalf by emailing a completed ACCORD loss report to [email protected].

When a loss occurs you should:

  • Submit an incident report.
  • Obtain the name, address, and contact information of any involved parties (e.g., claimant, witnesses).
  • Retain and submit any surveillance video footage of the incident.
  • Preserve any physical evidence related to the incident.
  • Contact your agent, broker, or QBE immediately if you are served with a summons or complaint.
  • Take photos of the accident scene (if applicable).

Loss information required to report a new claim via email or fax:

  • Policy number
  • Insured name and address
  • Contact information of the primary contact for the claim
  • Date of loss
  • Description of loss
  • Claimant information
  • Facts surrounding the claim
  • Any documents you have that are related to the claim (e.g., notice of lawsuit)

Questions or correspondence on an existing claim?

  • Do you have a question about an existing claim? Call your QBE Claims Professional directly, or call 844-723-2524 and select the option for “questions about an existing claim.”
  • Need to send us a document or file related to an existing claim?