Is there a charge for using the payment service?
No. QBE doesn't charge its customers for making online payments using the online payment service.
What information do I need to use the payment service?
You'll need your policy number (located on your bill), the name and address listed on your policy, a valid email address and phone number.
Will I receive confirmation that the payment I submitted has been received?
Yes. You'll receive an email confirmation that the payment has been submitted for processing.
When will my QBE account be credited with my payment?
Payments made up until 8 p.m. Central time, Monday through Friday, will be credited the same day. All other payments will be credited the next business day.
If I have a question about my QBE account, who do I contact?
Any questions regarding your invoice or this payment service should be directed to a billing representative. You can reach one at 800.609.0401, Monday through Friday between 7 a.m. - 7 p.m. Central time.
Can I make an online payment to QBE using a credit card?
Yes. The online payment service allows you to use a Visa or MasterCard credit or debit card.
Can I make an online payment to QBE using my bank account?
Yes. The online payment service allows you to use a checking or savings account.
Can I make a payment for less or greater than the current amount due?
Yes. You can pay more or less than the amount on your invoice. Please remember that paying less than the minimum due may result in cancellation of your insurance coverage. Also, acceptance of payment on an account with policies previously cancelled for non-payment doesn't ensure the policies will be reinstated. Please contact a QBE billing representative at 800.609.0401 for further details if needed.
Can I get a credit balance refunded to my credit card or bank account using the online payment service?
No. Please contact a QBE billing representative at 800.609.0401 to discuss any credit balance.
How secure is my sensitive banking information and personal information? How can I know this information won't be intercepted?
The online payment service uses the following security features:
- SSL: We use SSL (Secure Sockets Layer) which ensures that your connection and information are secure
- Encryption: We strictly enforce 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption
- Automatic signout: We automatically sign you out after 20 minutes of inactivity
How do I know when a secure session has been created?
Most supported browsers will provide a message box stating when you're entering a secure session. Internet Explorer uses a small padlock icon on the bottom right side of the browser window. When there is a secure session in place, the padlock will appear locked. Mozilla Firefox uses a similar padlock icon in the bottom right side of the browser window, but it only appears when browsing a secure site. Another indication that your browser is operating in secure mode is in the Web site address. The address will begin with "http:" in standard, non-secure mode and with "https:" in secure mode, with the "s" standing for "secure."
Why are only some versions of browsers supported?
To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and the payment service. Some browser versions don't support the needed levels of encryption.
What can I do to help secure my transactions with QBE when using the payment service?
As explained in the Terms and Conditions, you're responsible for not sharing your bank account information, bank routing information or QBE account information. You also need to make sure you're using an appropriate browser. And close your browser immediately after you're finished transacting your payment(s).
Launching Online Payment
From the Aviation Pay your bill page, click on Aviation online payment
Next, you’ll be asked to enter your Policy Number, the name on the policy, and the payment amount. Please be sure the information entered is complete and correct, to ensure your payment is properly applied.
Completing the payment method screen
On the next screen, you can choose to pay by Credit or Debit card, or by E-Check. Click on the payment option you would like to use in the drop-down box.
Enter the payment method details on the following screen, including the credit card number, expiration date, and card security code (the three-digit number on the back of your card), or the checking or savings account number and bank routing number. The billing address you enter must match the billing address on the credit/debit card or bank account. Also, please enter your contact information, including an email address, so we can send you a payment confirmation, and so we can contact you if we have any questions about your payment. Your email address will only be used for communicating with you about your QBE account and won’t be sold or used for any other purpose.
Confirming the payment information
After clicking “Continue”, you’ll get a chance to review the payment information. If it’s correct, click on Process Payment. If not, click on Go Back/Exit to update.
A printable receipt screen will appear, and after you click on “Finish”, you’re all set! If you have supplied a valid email address, you will receive an email notification of your payment.