Is there a charge for using the payment service?
No. QBE doesn't charge its customers for making online payments using the online payment service.
What information do I need to use the payment service?
You'll need your QBE 10-digit account number (located on your bill), the ZIP code listed on your account, a valid e-mail address and phone number.
Will I receive confirmation that the payment I submitted has been received?
Yes. You'll receive an e-mail confirmation that the payment has been submitted for processing.
When will my QBE account be credited with my payment?
Payments made up until 6 p.m. CST, Monday through Friday, will be credited the same day. All other payments will be credited the next business day.
If I have a question about my QBE account, who do I contact?
Any questions regarding your invoice or this payment service should be directed to a billing representative. Call 800.553.4471, between 7am - 7pm CST.
Can I make an online payment to QBE using a credit card?
Yes. The online payment service allows you to use a Discover, Visa or MasterCard credit or debit card.
Can I make an online payment to QBE using my bank account?
Yes. The online payment service allows you to use a checking or savings account.
Can I set up more than one bank account to make online payments from?
Yes. Just click on "Payment Methods" to add new bank accounts or modify existing bank accounts.
Can I make a payment for less or greater than the current amount due?
Yes. You can pay more or less than the amount on your invoice. Please remember that paying less than the minimum due may result in cancellation of your insurance coverage. Also, acceptance of payment on an account with policies previously cancelled for non-payment doesn't ensure the policies will be reinstated. Please contact a QBE billing representative at 800.553.4471 for further details if needed.
Can I get a credit balance refunded to my credit card or bank account using the online payment service?
No. Please contact a QBE billing representative at 800.553.4471.
How secure is my sensitive banking information and personal information? How can I know this information won't be intercepted?
The online payment service uses the following security features:
- SSL: We use SSL (Secure Sockets Layer), which ensures that your connection and information are secure.
- Encryption: We strictly enforce 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.
- Automatic sign out: We automatically sign you out after 20 minutes of inactivity.
How do I know when a secure session has been created?
Most supported browsers will provide a message box stating when you're entering a secure session. Internet Explorer uses a small padlock icon on the bottom right side of the browser window. When there is a secure session in place, the padlock will appear locked. Mozilla Firefox uses a similar padlock icon in the bottom right side of the browser window, but it only appears when browsing a secure site. Another indication that your browser is operating in secure mode is in the Web site address. The address will begin with "http:" in standard, non-secure mode and with "https:" in secure mode, with the "s" standing for "secure."
Why are only some versions of browsers supported?
To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and the one-time service. Some browser versions don't support the needed levels of encryption.