Domestic Helper Claims FAQs

Yes. Please submit a new claim online with relevant receipts and supporting documents.

Yes. You can click 'Save For Later' at the bottom of the screen. Following that, you will receive an email with a link that you can access to resume your claim registration at a later time.

Please note that the links are only valid for 7 days, after that you will need to register a new claim.

Yes. Your agent or broker will be able to assist you with your online submission.

Your insurance agent or broker will receive all communications, if you consent.

Yes. As each claim type is processed individually, you will need to attach relevant receipts and supporting documents for each claim type to ensure it is handled in a timely and efficient manner.

From 1 January 2019, QBE Hong Kong will only accept online travel claims.

You can now check your claim status here.

For enquiries, you may contact our Claims Services team (Monday to Friday 9:00am – 5:30pm) at: claims.hk@qbe.com/ 852 2877 8608, or claims.qgi@qbe.com/ 852 2828 3133 (for Hang Seng Bank customers)

No. However, you should keep the original receipts and supporting documents for 90 days after your claim submission. During this period, QBE Hong Kong may request the original copies for auditing purposes.

We will contact you via email if additional supporting documents are required to process your claim. Please simply reply to the email with the required documents.

You can simply reply to your claim confirmation email and attach the correct supporting documents.

The size limit of each file is 10MB.

We accept a variety of formats: doc, docx, xls, xlsx, pdf, txt, jpg, jpeg, png, gif, avi, mpg, mp4, mov, wmv.

Yes. You can access our eClaims platform on any device, any time.

Yes. All claim submission must be made within 30 days of date of loss/ incident.

In the unlikely event that the system is unavailable, please continue to submit your claim online when the system is back in service. We will take this into account when processing your claim.

Please contact our Claims Services team (Monday to Friday 9:00am – 5:30pm) at: claims.hk@qbe.com/ 852 2877 8608, or claims.qgi@qbe.com/ 852 2828 3133 (for Hang Seng Bank customers)

Please contact our Claims Services team (Monday to Friday 9:00am – 5:30pm) at: claims.hk@qbe.com/ 852 2877 8608, or claims.qgi@qbe.com/ 852 2828 3133 (for Hang Seng Bank customers)

If this happens during the course of your online claim registration, you can click ‘Back’ at the top of the screen to correct.

If your claim has already been submitted, please contact our Claims Services team (Monday to Friday 9:00am – 5:30pm) at: claims.hk@qbe.com/ 852 2877 8608, or claims.qgi@qbe.com/ 852 2828 3133 (for Hang Seng Bank customers)

You may find your policy number in the policy confirmation email. If it is still unavailable, please contact our Claims Services team (Monday to Friday 9:00am – 5:30pm) at: claims.hk@qbe.com/ 852 2877 8608, or claims.qgi@qbe.com/ 852 2828 3133 (for Hang Seng Bank customers)

If this happens during the course of your online claim registration, you can click ‘Back’ at the top of the screen to correct.

If your claim has already been submitted, please contact our Claims Services team (Monday to Friday 9:00am – 5:30pm) at: claims.hk@qbe.com/ 852 2877 8608, or claims.qgi@qbe.com/ 852 2828 3133 (for Hang Seng Bank customers)

No. The payment can only be made to a bank account.

You will receive a notification through email once your claim has been approved.

Please check your bank statement or card and enter the right payee name.