Supporting customers, partners, community and employees during COVID-19

COVID-19 continues to create uncertainty and we are regularly monitoring government advice. The health and wellbeing of our customers, partners, community and employees remains our number one priority. This is a challenging time and we are here to help support you.

Contact us

If you need assistance, please reach out to your usual contact at QBE, your broker or call us on 09 366 9920.

Making a claim

  • During business hours - please contact your broker ASAP to register your claim or if we have an agreement with your broker to handle your claim direct, please call us on 0800 723 252.
  • Motor glass claims - you can arrange glass repairs directly by calling:
    • Smith & Smith: 0800 48 33 88
    • Novus CMS: 0800 20 35 35

For updates on COVID-19 please visit:

The New Zealand Ministry of Health