Commercial Auto claims tips

Good information to have when reporting a claim

  • Your QBE policy number - it is best to have your policy number available when you call QBE directly
  • The name, address, telephone number, e-mail address (if available) and insurer of other drivers involved in the accident
  • The name and contact information of the owners of the other vehicles involved, if not the same as the driver
  • The vehicle identification number (VIN), year, make, model and license number of the other vehicles involved
  • Details of the accident, such as, the date, time, location and weather conditions at the time
  • If you took photos at the scene of the accident, let your Claim Professional know after they contact you.

What to do in case of an accident of theft

  • Prevent further loss or damage and ensure your safety and the safety of those around you.
  • Inform the police if your vehicle is stolen or vandalized, or if required by law.
  • Take details of other parties or vehicles involved in the accident.
    • Year / Make / Model of car(s)
    • Vehicle Identification Number (VIN)
    • Driver's name and License number
    • Take photos of vehicles
  • If your vehicle isn't drivable, have it towed to the nearest safe place.
    • Call 844-QBE-TOWS for assistance. In some cases you may have to pay the cost of the tow and QBE will reimburse you after we confirm coverage under your policy.

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